Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Ivanoff

Anchorage,AK

Summary

Proven achiever with extensive experience at ANTHC, adept in customer service and problem-solving. Excelled in streamlining operations and enhancing guest experiences. Skilled in front office support and effective communication, consistently resolved guest issues, ensuring satisfaction. Demonstrated proficiency in documentation and software management, contributing to operational efficiency.

Overview

5
5
years of professional experience

Work History

Front Desk Agent 2

ANTHC
02.2022 - Current
  • Maintained accurate records of guest information, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Prior Authorization Specialist

ANTHC
04.2020 - 02.2022
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Analyzed medical records and other documents to determine approval of requests for authorization.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
  • Managed high volume of incoming calls, maintaining professionalism while effectively addressing needs of callers seeking assistance with prior authorizations.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.

Front Desk Agent

ANTHC
10.2019 - 04.2020
  • Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Used internal software to process reservations, check-ins and check-outs.

Education

High School Diploma -

Shadow Ridge High School
Las Vegas
06.2017

Skills

  • Customer Service
  • Problem-solving skills
  • Oral and written communications
  • Listening Skills
  • Front Office Support
  • Documentation
  • Training and mentoring

Timeline

Front Desk Agent 2

ANTHC
02.2022 - Current

Prior Authorization Specialist

ANTHC
04.2020 - 02.2022

Front Desk Agent

ANTHC
10.2019 - 04.2020

High School Diploma -

Shadow Ridge High School

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Trinity Ivanoff