Trinity Johnson
Orlando
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, honed as an Assistant Manager at Firehouse Subs. Recognized for enhancing customer satisfaction and fostering teamwork, while effectively managing operations and mentoring staff. Committed to delivering exceptional service and maintaining a positive work environment.
Overview
5
5
years of professional experience
Work History
Babysitter
Self Employed Web
12.2023 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Assistant Manager
Firehouse Subs
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Manager
Taco Bell
08.2023 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bagger
United Supermarkets
09.2020 - 12.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated team-building activities, enhancing team cohesion and morale.
Education
K-12 Online
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Critical thinking
- Reliability
Timeline
Babysitter
Self Employed Web
12.2023 - Current
Manager
Taco Bell
08.2023 - 09.2024
Assistant Manager
Firehouse Subs
09.2021 - Current
Bagger
United Supermarkets
09.2020 - 12.2020
K-12 Online
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