Trinity Johnson
Oakland,CA
Summary
Guest focused event support team member with experience in ushering, hosting, and event setup. Skilled in guest relations, crowd control, ticket verification, and clear communication to help keep busy venues safe, organized, and welcoming.
Overview
3
3
years of professional experience
Work History
Volunteer
Larkin Street Youth
San Francisco, California
02.2026 - Current
- Supported event preparation, setup, and breakdown for community and public events, contributing to successful execution.
- Coordinated communication with guests and internal teams regarding event details to ensure clarity and alignment.
- Provided on-site support during events to ensure smooth operations.
- Facilitated setup of events by arranging tables, chairs, decorations, and audio-visual equipment to create inviting environments.
- Captured photos and videos for the social media team.
Usher Volunteer
Another Planet Entertainment
Oakland, California
09.2023 - Current
- Greeted guests at the entrance, provided seating directions, and facilitated smooth entry for an enjoyable event experience.
- Welcomed concert guests, communicated venue policies, and ensured compliance for Another Planet Entertainment events.
- Guided guests with wayfinding, accessibility support, and addressing event inquiries to enhance guest experience.
- Communicated with security and box office teams on guest needs and entry issues.
- Ensured that all safety protocols were followed throughout the event.
- Assisted with crowd control in busy lobbies during peak times.
- Ensured clear access to fire exits and emergency evacuation routes for proper clearance.
- Provided assistance to disabled persons or elderly individuals entering the venue.
- Greeted guests with a friendly and professional demeanor.
Usher
Another Planet Entertainment
San Francisco, California
09.2023 - Current
- Verified tickets and distributed wristbands to ensure seamless event access.
- Guided guests to assigned seats, enhancing event experience at live venues.
- Assisted guests with accessibility needs, ensuring comfortable and inclusive seating arrangements.
- Monitored aisles, exits, and reserved sections for safety compliance.
- Directed guests to the correct location by documented ticket seats and answered questions about facility amenities.
- Actively monitored crowd control during large gatherings.
- Directed crowd flow during show entry, intermission, and exit.
- Resolved guest concerns with calm, professional service.
Host
Black Angus Steak House
San Lorenzo, California
08.2023 - 11.2023
- Greeted guests warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
High School Diploma -
California Virtual Academy
San Joaquin, CA06-2023
Associate of Arts - Communications
Chabot College
Hayward, CA10-2026
Skills
- Event coordination
- Event setup
- Ticket verification
- Ticket taking
- Seating assistance
- Crowd management
- Guest relations
- Customer service
- Verbal and written communication
- Problem-solving
- Public relations
Timeline
Volunteer
Larkin Street Youth
02.2026 - Current
Usher Volunteer
Another Planet Entertainment
09.2023 - Current
Usher
Another Planet Entertainment
09.2023 - Current
Host
Black Angus Steak House
08.2023 - 11.2023
High School Diploma -
California Virtual Academy
Associate of Arts - Communications
Chabot College