Trinity Jones
Fairburn,GA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Customer Counter Clerk
UPS
04.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Maintained transaction security by verifying payment cards against identification.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Call Center Customer Service Representative
Alexander Mobile Detail
01.2017 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05.2024
Associate of Science - Psychology
Georgia Military College - Milledgeville
Milledgeville, GA03.2021
Skills
- Communicating distinctly, and empathetically
- Corrective Action Plans
- Loss Prevention Goals Monitoring
- Customer Service and Assistance
- Route Correspondence
- Claim Handling
- Opening and Closing Skills
- Problem-Solving Skills
- Effective Planning
- Teamwork and Collaboration
- Team Member Motivation
Timeline
Customer Counter Clerk
UPS
04.2021 - Current
Call Center Customer Service Representative
Alexander Mobile Detail
01.2017 - 03.2021
Bachelor of Science - Psychology
Georgia State University
Associate of Science - Psychology
Georgia Military College - Milledgeville
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