Trinity Kibby
Shelbyville,IN
Summary
Dynamic and client-focused professional with extensive experience at Caesars Entertainment, excelling in team collaboration and safety compliance. Proven ability to enhance guest satisfaction through effective communication and training. Skilled in implementing efficient cleaning processes and fostering a positive work environment, ensuring high standards of cleanliness and operational excellence.
Developed key administrative and operational skills in healthcare setting, focusing on efficiency and quality improvement. Adept at managing complex projects, coordinating teams, and ensuring compliance with regulations. Seeking to transition these skills into new field, bringing strong foundation in healthcare administration and commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeper
Willows of Shelbyville
08.2025 - Current
- Maintained cleanliness and organization of resident rooms and common areas.
- Utilized industrial cleaning equipment to ensure efficient sanitation processes.
- Collaborated with staff to establish daily cleaning schedules and priorities.
- Implemented best practices for infection control and safety compliance.
- Trained new team members on proper cleaning techniques and safety protocols.
- Enhanced guest satisfaction through timely response to specific housekeeping requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Deep Cleaner
Caesars Entertainment
04.2023 - 05.2024
- Supervised cleaning teams to ensure compliance with safety and sanitation standards.
- Trained new staff in deep cleaning techniques and equipment usage.
- Implemented efficient cleaning processes that enhanced overall productivity.
- Evaluated and maintained inventory of cleaning supplies and equipment.
- Conducted quality inspections to guarantee cleanliness and guest satisfaction.
- Fostered a culture of teamwork, promoting effective communication among staff members.
- Supported team members as needed to ensure timely completion of projects and optimal allocation of resources.
- Collaborated with management to develop cleaning schedules for high-traffic areas.
Sales Associate
JCPenney
03.2022 - 06.2023
- Engaged in ongoing training to improve product knowledge and sales techniques.
- Contributed to a clean and organized sales floor environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Bath & Body Works
07.2022 - 07.2022
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Sales Associate
Uhaul Moving And Storage
11.2021 - 03.2022
- Assisted customers with rental inquiries and service options.
- Maintained accurate inventory records and ensured proper stock levels.
- Processed transactions efficiently using point-of-sale systems.
- Provided guidance on equipment usage and safety procedures.
Education
High School Diploma -
Perry Meridian High School
IndianapolisBachelor of Science - Healthcare Administration
Purdue Global
West Lafayette, IN08-2029
CCMA Certificate - CCMA
Stepful
Los Angeles, CA03-2026
CPhT License - Pharmacy Tech
Stepful
Los Angeles, CA12-2025
CNA Certificate - CNA
Blue River Career Program
Shelbyville, IN12-2025
Bachelor of Science - Neuroscience
Franklin College
Franklin, IN05-2025
Skills
- Effective team collaboration
- Customer engagement
- Safety regulation adherence
- Knowledge of hospitality operations
- Proficient in oral and written communication
- Client-focused
- Analytical problem resolution
- Prioritization and scheduling
- Proficient in handling concurrent responsibilities
- Effective communication skills
- Proficient in relationship building
Certification
- Pharmacy Tech Training - August 2025-December 2025
- CNA Training - October 2025-December 2025
- CCMA Training- November 2025-March 2026
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Housekeeper
Willows of Shelbyville
08.2025 - Current
Deep Cleaner
Caesars Entertainment
04.2023 - 05.2024
Sales Associate
Bath & Body Works
07.2022 - 07.2022
Sales Associate
JCPenney
03.2022 - 06.2023
Sales Associate
Uhaul Moving And Storage
11.2021 - 03.2022
High School Diploma -
Perry Meridian High School
Bachelor of Science - Healthcare Administration
Purdue Global
CCMA Certificate - CCMA
Stepful
CPhT License - Pharmacy Tech
Stepful
CNA Certificate - CNA
Blue River Career Program
Bachelor of Science - Neuroscience
Franklin College