Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Trinity Kingham

Sacramento,California

Summary

Proven track record in enhancing customer satisfaction and loyalty, particularly at PetSmart, by expertly managing POS systems and resolving issues with professionalism. Demonstrates exceptional communication and interpersonal skills alongside a keen ability to handle cash accurately. Known for a positive approach to customer engagement, significantly contributing to repeat business and a cohesive team environment.

Overview

3
years of professional experience

Work History

PetSmart

Retail Worker
05.2023 - Current

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.

McDonald's Restaurant

Cashier
05.2022 - 08.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

McDonald's Restaurant

Cashier
04.2021 - 05.2022

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Granite Mountain Charter School
Lucerne Valley, CA

High School Diploma from No Field of Study Available
01.2023

University Overview

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Cash Handling Accuracy
  • Professional Appearance
  • Stock replenishment
  • Merchandise Display
  • Product Knowledge Expertise
  • Loss Prevention
  • Sales Promotion
  • Customer Assistance
  • Cash Register Operation
  • POS System Operation
  • Complex Problem-Solving
  • Conflict resolution techniques
  • Retail transactions processing
  • Friendly and Helpful
  • Customer Service
  • Attention to Detail
  • Adaptable and Flexible
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Cash Handling
  • Decision-Making
  • Engaging with Diverse Customers
  • Store Opening and Closing
  • Ability to Lift 40 pounds

Additional Information

Additional Information

- Ability to understand and deescalate conflict with older residents

- Experience with having and owning pets and answering questions in a accurate manner

- Ability to listen and understand problems accordingly and in a timely manner

- Minor knowledge in medical acts for emergencies, including tourniquets and seizure awareness. Nonprofessional and with no degree.

Timeline

Retail Worker
PetSmart
05.2023 - Current
Cashier
McDonald's Restaurant
05.2022 - 08.2022
Cashier
McDonald's Restaurant
04.2021 - 05.2022
Granite Mountain Charter School
High School Diploma from No Field of Study Available

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Trinity Kingham