Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Trinity Knapp

Williston,FL

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

House Of Tans
Gainesville, FL
02.2022 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Certified Nursing Assistant

Guardian Home Health Care
Gainesville, FL
05.2023 - 11.2023
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Transported patients to treatment units, using wheelchair or strher.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.

Cashier

Home Depot
Gainesville, FL
09.2021 - 03.2022
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Medical Receptionist

Wildflower Therapy
Gainesville, FL
07.2021 - 09.2021
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.

Receptionist

Williston Tire & Auto
Williston, FL
08.2018 - 07.2021
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Wait Staff Member

Sirius Munchies
Williston, FL
05.2019 - 11.2019
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Prepared tables by setting up linens, silverware and glassware.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.

Education

Certification - Emergency Medical Technology

Santa Fe College
Gainesville, FL
08-2021

High School Diploma -

Williston Middle High
Williston, FL
08-2019

Associate of Science - Radiologic Technology

Santa Fe College
Gainesville, FL

Skills

  • Customer Service
  • Home health services
  • Personal service experience
  • Emergency Services
  • Insurance Verification
  • Medical Terminology
  • Patient Registration
  • Account Management
  • Inpatient Care
  • Taking Vitals
  • Administering Medication

Certification

  • CPR Certified
  • EMT Certification

Languages

English
Native/ Bilingual

Affiliations

  • Volunteer at animal shelters
  • Coach soccer teams

References

References available upon request.

Timeline

Certified Nursing Assistant

Guardian Home Health Care
05.2023 - 11.2023

Assistant Manager

House Of Tans
02.2022 - Current

Cashier

Home Depot
09.2021 - 03.2022

Medical Receptionist

Wildflower Therapy
07.2021 - 09.2021

Wait Staff Member

Sirius Munchies
05.2019 - 11.2019

Receptionist

Williston Tire & Auto
08.2018 - 07.2021

Certification - Emergency Medical Technology

Santa Fe College

High School Diploma -

Williston Middle High

Associate of Science - Radiologic Technology

Santa Fe College

Similar Profiles

CREATE PROFILE
Trinity Knapp