Trinity Koch
Bushnell,FL
Summary
I am a dedicated healthcare professional with experience at AdventHealth Waterman, excelling in patient care and customer service. With proven ability to maintain HIPAA compliance while enhancing patient satisfaction through compassionate support. I have strong organizational skills and adapt at managing incoming calls, ensuring efficient communication and care delivery in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Unit Secretary, Progressive Care Unit
AdventHealth Waterman
05.2024 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contribute to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Call in consults to the doctors for the nurses.
- Maintain rapport with physicians, nurse,s and other healthcare personnel.
- Maintain patient confidentiality in line with HIPAA regulations.
Patient Care Technician, PCU
AdventHealth Waterman
05.2024 - Current
- Monitor vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assist nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhance patient satisfaction by providing compassionate and attentive care.
- Perform EKG's when necessary
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Receptionist
North Campus Rehabilitation
2019 - 2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
Biomedical And Health Sciences
Saint Leo University
Saint Leo, FL05-2025
Skills
- Incoming calls
- Customer service
- Strong organization
- HIPAA compliance
- Patient chart maintenance
Timeline
Unit Secretary, Progressive Care Unit
AdventHealth Waterman
05.2024 - Current
Patient Care Technician, PCU
AdventHealth Waterman
05.2024 - Current
Receptionist
North Campus Rehabilitation
2019 - 2022
Biomedical And Health Sciences
Saint Leo University
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