Trinity Lambert
Linn,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Office Support Assistant
Department Of Corrections
05.2023 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Addressed Resident Complaints and resolved them in a timely manner.
- Assisted In Training New Employees.
- Kept A Clean and Well-Maintained work space.
- Answered Incoming phone calls and emails.
- Kept Database well organized and up to date.
Switchboard Operator
Department Of Corrections
10.2022 - 05.2023
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
Cashier
Walmart
09.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Salem Sr. High School
Salem, MO05.2021
Skills
- Customer Service
- Time Management
- Communication
- Microsoft Software
- English
- Documentation Review
- Data Entry
- Front Desk
- Filing
Timeline
Office Support Assistant
Department Of Corrections
05.2023 - Current
Switchboard Operator
Department Of Corrections
10.2022 - 05.2023
Cashier
Walmart
09.2021 - 12.2021
High School Diploma -
Salem Sr. High School
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