Trinity Martinez
Fresno
Summary
Professional in the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member/Cashier
Fury Food Truck
01.2022 - Current
- 24 - 40hrs/week
- Actively participated with other crew members to meet organizational sales goals
- Provided prompt and timely customer service to guests while maintaining food and safety guidelines.
- Utilized active listening to account for active customer requests and verbal confirmation of product orders
- Preformed general housekeeping, and equipment cleaning and ensured a sanitary truck in compliance with health and safety standards
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Prepared and cooked a variety of dishes in a fast-paced food truck environment
Barista
Starbucks
02.2020 - 08.2021
- 24 - 30hrs/week
- Addressed and resolved customer concerns
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
Education
Associate's Degree - General Studies
Fresno City College
Fresno, CA04-2026
High school diploma - undefined
Madera High School
Madera, CA01.2021
Skills
- Point-of-sale system
- Machine operations
- Collaboration and teamwork
- Dependable and cooperative
- Safe food handling
- Leadership qualities
- Drive-thru operations
- Flexible schedule
Certification
- Driver's License
- Food Handler Certification February 2021 to November 2027
Awards
Employee of the Month - Starbucks March 2021, Recognized for outstanding customer service, reliability, and teamwork. Praised by management for consistently maintaining a positive attitude during high-volume shifts, supporting new team members, and going above and beyond to ensure customer satisfaction. Acknowledged for strong communication skills and dedication to creating a welcoming environment for both customers and coworkers.
Timeline
Crew Member/Cashier
Fury Food Truck
01.2022 - Current
Barista
Starbucks
02.2020 - 08.2021
High school diploma - undefined
Madera High School
Associate's Degree - General Studies
Fresno City College
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