Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and quickly adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tea Barista
Spot of Tea
Washington, DC
10.2022 - Current
Created complex, hand-crafted beverages based upon customer preferences.
Maintained calm demeanor during high-volume periods and special events.
Described menu items to customers and suggested products based on stated preferences.
Addressed and resolved customer concerns to maintain brand loyalty.
Followed health, safety and sanitation guidelines to pass state inspections.
Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Received and maintained state food manager certification.
Input orders into POS system and handled customer payments.
Supported highest standards of conduct and service to support company reputation.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Memorized official and off-menu coffee and tea preparations.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Repeatedly recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Dance Instructor
Self Employed Services/Roda Movements
Silver Spring, MD
08.2022 - 10.2022
Regularly reviewed music selections for upcoming classes or performances.
Planned choreography for group performances and recitals.
Assessed student strengths and weaknesses to determine areas needing improvement.
Selected appropriate music for classes based on genre, speed and skill level required.
Advised parents on how they can best support their child's development in dance.
Interacted effectively by email, phone and in person with students, parents and staff members.
Built positive relationships with students, parents, colleagues and administrators.
Maintained attendance, fees and rehearsal schedules for classes.
Maintained accurate records of attendance, payments received and lesson plans used for each class session.
Coached students in using video and social media storytelling to improve visual intelligence of projects.
Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
Motivated students by providing positive reinforcement when appropriate.
Invited guest instructors to join classes and teach new and unique techniques to students.
Diversified presentations with skilled use of technology and audio-visual aids.
Bartender Barista
The Board And Brew
College Park, MD
09.2021 - 08.2022
Created complex, hand-crafted beverages based upon customer preferences.
Arranged bottles and glasses behind bar to make attractive displays.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Greeted customers and provided excellent customer service.
Neatly sliced and pitted fruit for garnishing drinks.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Organized storeroom inventory of supplies such as cups, napkins, straws.
Greeted guests with friendliness and professionalism.
Effectively multitasked within fast-paced environment.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Monitored bar inventory and promptly restocked low items before depletion.
Remained calm and poised during busy periods, promoting great customer service to guests.
Greeted frequent visitors by name and explained new promotions.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Provided drink suggestions to customers based on their preferences.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Performed opening and closing duties including restocking supplies.
Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Assisted with catering orders for corporate clients or private parties upon request.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Monitored inventory levels of supplies and restocked when necessary.
Recommended pastries and sandwiches to pair with customers' beverages.
Education
High School Diploma -
Arundel High School
Gambrills, MD
05.2017
Some College (No Degree) - Secondary Education/English
University of Maryland - College Park
College Park, MD
Some College (No Degree) - Linguistics
Anne Arundel Community College
Arnold, MD
Skills
Friendly and Outgoing
Conflict Mediation
Tea Expertise
Creative Thinking
Stage Performance
Relationship Building
Expressive
Korean Translation
Phonetics Interpretation
Affiliations
Singer and bassist in rock band
Candlemaker
Reader
Art Lover
Languages
Spanish
Limited
Korean
Professional
Chinese (Mandarin)
Elementary
Certification
Food Safety Manager
References
References available upon request.
Timeline
Tea Barista
Spot of Tea
10.2022 - Current
Dance Instructor
Self Employed Services/Roda Movements
08.2022 - 10.2022
Bartender Barista
The Board And Brew
09.2021 - 08.2022
High School Diploma -
Arundel High School
Some College (No Degree) - Secondary Education/English