Trinity McDowell
Oakwood
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
8
8
years of professional experience
Work History
Server/Host
Jimmies Ladder 11
Dayton
09.2024 - Current
- Provide excellent customer service by greeting and assisting guests with their orders
- Effectively communicate with guests to ensure they have a positive dining experience
- Accurately take orders from guests, ensuring dietary restrictions and special requests are noted
- Input orders into the POS (Point of Sale) system quickly and accurately
Shift Lead
Wawa
Orlando
06.2021 - 08.2024
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
Behavioral Technician
Acorn Health
Orlando
12.2023 - 07.2024
- Maintained accurate and detailed records of client progress, behavior observations, and any modifications made to treatment plans
- Participated in team meetings to discuss client progress, share insights, and coordinate efforts to address challenging behaviors
- Collected and analyzed data to track progress and modify treatment plans as needed, ensuring continuous improvement in client outcomes
- Performed crisis intervention techniques when necessary.
- Adhered to ethical standards set forth by state licensing board regulations.
Customer Service Representative
Panera Bread
Orlando
03.2020 - 06.2021
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Assistant Manager and Server
Duca's Neapolitan Pizza
Colorado Springs
06.2017 - 08.2020
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business and improved sales
- Communicated with vendors regarding backorder availability, future inventory and special orders
Education
Bachelor of Science -
The University of Central Florida
Orlando, FL12.2023
Skills
- Customer Relations
- Cooperative Attitude
- Goal-Setting and Achievement
- Active Listening
- Guest Satisfaction
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
Volunteer Experience
- Springs Rescue Mission, Colorado Springs, CO, 01/01/19, 12/01/20, Aided to a large number of homeless persons., Cultivate a welcoming and warm environment.
- Operation Turkey, Colorado Springs, CO, 01/01/19, 12/01/20, A food preparer and delivery driver.
Timeline
Server/Host
Jimmies Ladder 11
09.2024 - Current
Behavioral Technician
Acorn Health
12.2023 - 07.2024
Shift Lead
Wawa
06.2021 - 08.2024
Customer Service Representative
Panera Bread
03.2020 - 06.2021
Assistant Manager and Server
Duca's Neapolitan Pizza
06.2017 - 08.2020
Bachelor of Science -
The University of Central Florida
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