Trinity McDowell
Brandon
Summary
Dynamic and reliable server with exceptional customer service skills honed at Fred’s Market. Proven ability to multitask and resolve customer complaints effectively, ensuring positive guest interactions. Adept at using POS systems and fostering team collaboration to enhance productivity in fast-paced environments. Committed to maintaining cleanliness and high service standards.
Overview
6
6
years of professional experience
Work History
Server
Fred’s Market
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Cashier
Crispers
12.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Staff Member
Wendys
02.2019 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Cart Attendant
Publix
09.2019 - 02.2020
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
Education
Associates - Radiologic Technology
Hillsborough Community College
Tampa, FLHS Diploma -
Foundation Christian Academy
Valrico05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Team collaboration
- Task prioritization
- Multitasking and organization
- POS operation
- Customer feedback management
- Positive and professional
- Positive guest interactions
- Team member support
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Reliability
- Multitasking Abilities
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Fred’s Market
04.2022 - Current
Cashier
Crispers
12.2021 - 05.2022
Cart Attendant
Publix
09.2019 - 02.2020
Staff Member
Wendys
02.2019 - 07.2021
Associates - Radiologic Technology
Hillsborough Community College
HS Diploma -
Foundation Christian Academy
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