Microsoft 365
Trinity McWilliams
Receptionist
Inglewood,CA
Summary
Versatile as both an assistant and receptionist I offer experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Receptionist
Palazzo Post Acute
LOS ANGELES, California
03.2021 - Current
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Personal Assistant
Umojo Real Estate Investment
Hawthorne, CA
06.2020 - Current
- acting as a first point of contact: dealing with correspondence and phone calls
- managing diaries and organising meetings and appointments, often controlling access to the manager/executive
- booking and arranging travel, transport and accommodation
- organising events and conferences
- reminding the manager/executive of important tasks and deadlines
- typing, compiling and preparing reports, presentations and correspondence
- managing databases and filing systems
- implementing and maintaining procedures
- liaising with staff, suppliers and clients
- collating and filing expenses
Cashier
Tender Greens Restaurant
LOS ANGELES, CA
08.2019 - 05.2020
- Welcome customers and help determine their orders.
- Process customer orders and record them in the restaurant database.
- Relay customers’ orders to the kitchen staff.
- Ensure all orders are delivered to the customers in a timely manner.
- Accept cash and return the correct change.
- Tally money in the cash drawer at the beginning and end of each work shift.
- Place food orders in the appropriate bags and boxes.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Clean and arrange eating, service, and kitchen spaces.
- Help kitchen staff when needed.
Student Affairs Assistant
Mount Saint Mary's University, Los Angeles
LOS ANGELES, CA
08.2018 - 03.2019
- Advising student and their families on necessary steps for correctly completing financial aid and admissions forms
- Assisting administrative personnel and professors in providing photocopies and filings
- Performing administrative duties related to students’ programs
- Maintaining and managing private student information in online and physical files
- Managing and overseeing bulletin boards and other displays announcing course offerings and seminars
- Assisting the admissions office in processing admission forms for potential students
- Interacting with students via email and phone, addressing any questions or concerns
Education
High School Diploma -
University Charter High School
Los Angeles, CA 05.2018 - 05.2018
Associate of Arts - Business Communications
Long Beach City College
Long Beach, CA 01.2021 - Current
Skills
Telephone Skills
Verbal Communication
Professionalism
Customer Focus
Listening
Trustworthiness
Flexibility
Adaptability
Accomplishments
- Earned "Rhetorical Oracle Writing Contest" in 2016
- Earned "Most Dedicated Award" in 2019 at Mount Saint Mary's University
- Awarded "Employee of the Month" at Tender Greens Restaurant in 2019
Software
Google Sheet
Google Docs
Adobe Software
Interests
Writing
Graphic Design
Travel
Timeline
Receptionist
Palazzo Post Acute
03.2021 - Current
Associate of Arts - Business Communications
Long Beach City College
01.2021 - Current
Personal Assistant
Umojo Real Estate Investment
06.2020 - Current
Cashier
Tender Greens Restaurant
08.2019 - 05.2020
Student Affairs Assistant
Mount Saint Mary's University, Los Angeles
08.2018 - 03.2019
High School Diploma -
University Charter High School
05.2018 - 05.2018