Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Trinity Mendenhall

Folsom

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Meticulous ,with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Friendly, with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Visconti's Ristorante
07.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Food Service Worker

The Donut Shop
08.2021 - 07.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.

Education

GED -

California State University - Sacramento
Sacramento, CA
05.2026

High School Diploma -

Folsom High School
Folsom, CA
05.2022

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Guest Engagement
  • Payment Processing
  • Complaint Handling
  • Guest complaint resolution
  • Special requests handling
  • Food Running
  • Safe Food Handling
  • Table setting knowledge
  • Group reservations management

Certification

  • ServSafe

Additional Information

Cathy Trifiro

Manager

Visconti's Ristorante

(916) 531-7749


Janelle Hays

Co-Worker

Visconti's Ristorante

(916) 792-2280



Referall - Emily Poroli



Timeline

Hostess

Visconti's Ristorante
07.2022 - Current

Food Service Worker

The Donut Shop
08.2021 - 07.2022

GED -

California State University - Sacramento

High School Diploma -

Folsom High School

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Trinity Mendenhall