Trinity Morris
Seattle,WA
Summary
Dedicated and results-driven hospitality professional with 3+ years of progressive experience at Marriott International. Quickly promoted from Guest Experience Expert to Rooms Operations Manager at W Seattle, demonstrating strong leadership, service excellence, and a deep understanding of luxury brand standards. Skilled in front office operations, team leadership, guest satisfaction, and cross-departmental collaboration. Currently cross-training with the Sales & Events team to deepen understanding of event logistics and group coordination. Passionate about delivering exceptional experiences and seeking to further grow within Marriott by transitioning into event management and continuing a long-term career with the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rooms Operations Manager
W Seattle by Marriott
10.2023 - Current
- Oversaw daily operations to ensure optimal service delivery and guest satisfaction.
- Implemented process improvements that enhanced operational efficiency across hotel departments.
- Managed vendor relationships, negotiating contracts to optimize service quality and cost-effectiveness.
- Developed staff training programs that increased team productivity and service consistency.
- Directed front-of-house operations at the Welcome Desk, working in tandem with the Style and Events department to align service goals and streamline customer interactions.
Guest Experience Expert
W Seattle by Marriott
11.2022 - 10.2023
- Delivered exceptional guest service by anticipating needs and resolving issues promptly.
- Facilitated check-in and check-out processes to enhance operational efficiency and guest satisfaction.
- Developed personalized guest experiences by leveraging knowledge of local attractions and hotel services.
- Coordinated special requests and events, ensuring seamless execution and memorable experiences for guests.
Front Desk Agent-Group and Events-Focused Property
Fairfield Inn And Suites Marriott
04.2022 - 11.2022
- Assisted in the pre-arrival planning process for wedding groups, including managing guest lists, tracking rooming lists, and facilitating VIP accommodations.
- Acted as an on-site support during wedding weekends, addressing time-sensitive guest needs and helping troubleshoot last-minute issues with professionalism and discretion.
- Maintained accurate group folios and ensured billing was aligned with event contracts and hotel policy.
Shift Lead/Event Server
Fountain Rock Management Group
09.2016 - 04.2022
- Gained 7 years of experience with a local hospitality group overseeing five restaurants, a farm-to-table operation, and frequent high-capacity banquet events.
- Trained and mentored new team members on company policies and procedures.
- Conducted regular inventory audits to maintain stock accuracy and availability.
- Collaborated with event coordinators, kitchen staff, and fellow servers to follow precise banquet event orders (BEOs) and timelines.
- Set up and broke down banquet spaces according to event specifications, including tables, linens, place settings, décor, and AV support.
Education
High School Diploma -
Frederick High School
Frederick, MDSkills
- Problem-solving
- Team leadership
- Operations planning
- Customer service
- Staff management
- Attention to Detail
Accomplishments
- Company-wide Nominee for Leader of the Year – Recognized for exceptional leadership, operational excellence, and contribution to Marriott’s service culture across all properties within the management group.
- Nominated for Talent of the Quarter – Property-level recognition for outstanding performance, guest service, and teamwork at W Seattle.
Certification
- Cvent Supplier Network Certifications – In Progress
- Event Planning Foundations – LinkedIn Learning – In Progress
Timeline
Rooms Operations Manager
W Seattle by Marriott
10.2023 - Current
Guest Experience Expert
W Seattle by Marriott
11.2022 - 10.2023
Front Desk Agent-Group and Events-Focused Property
Fairfield Inn And Suites Marriott
04.2022 - 11.2022
Shift Lead/Event Server
Fountain Rock Management Group
09.2016 - 04.2022
High School Diploma -
Frederick High School