Trinity Nicole Tillman
Clarksville
Summary
Dynamic Medical Office Receptionist with a proven track record at Gateway Foot and Ankle, excelling in patient care and insurance verification. Skilled in medical data entry and conflict resolution, I enhance patient experiences while ensuring compliance with HIPAA regulations. Committed to delivering compassionate support and maintaining high standards of accuracy in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Medical Office Receptionist
Gateway Foot and Ankle
Clarksville
01.2025 - Current
- Accurately measure and document new developments in patient care, including signs of infection, necrosis, erythema, changes in blood pressure, and medication updates
- Type with proficiency at over 90 WPM with high accuracy
- Recognize and respond promptly to medical emergencies such as seizures, fainting, nausea, and acute anxiety
- Verify patient allergy history to ensure safe and effective treatment administration
- Maintain strong memory and sustained focus during extended clinical sessions
- Collect laboratory specimens for diagnostic testing
- File patient clinical records with precision and confidentiality
- Identify terminology, names, dates, figures, and contextual details without missing nuances
- Interpret physician orders and clinical notes on a daily basis to support timely care delivery
- Demonstrate familiarity with medical coding for surgeries, wound care procedures, and diagnoses to support accurate billing
- Capture and label digital X-rays correctly and in compliance with facility protocols
- Provide compassionate support to patients with chronic, painful, or sensitive wound conditions
- Advocate for patients' mental health screenings and referrals to support comprehensive healing
- Apply knowledge of legal and ethical standards in all aspects of wound care
- Record patient complaints, wound history, and symptom progression accurately and clearly
Medical Office Receptionist
Physicians Footcare
Charleston
10.2022 - 10.2024
- Executing meticulous insurance verification procedures to ensure patient coverage and streamline billing.
- Managing and resolving all billing discrepancies, ensuring accurate and timely processing of patient accounts and working closely with insurance providers to address all issues.
- Continuously expanding knowledge of medical terminology relevant to the specific practice, ensuring effective communication between healthcare professionals and enhancing patient care.
- Facilitating efficient patient check-in and check-out processes to enhance the overall patient experience.
- Coordinating appointment schedules through EMR systems to optimize physician availability and patient access to care.
- A strong regulatory compliance through the understanding of HIPAA regulations and healthcare laws to ensure the use of safe medical practices
- Preparing and assembling medical tools and equipment for patient exams, ensuring that all instruments are sterile, properly organized, and ready for use by the doctor, contributing to efficient patient care.
- Managing the high-volume patient load at one of the busiest practices of Physicians Footcare, serving the most patients across multiple locations despite having the smallest team of doctors, demonstrating organizational and multitasking skills.
- Delivering exceptional customer service by addressing patient concerns and providing timely assistance.
- Maintaining open communication between doctors and patients, relaying essential information, answering questions, and clarifying medical instructions to enhance patient understanding and satisfaction.
- Accurately recording patient payments and processing transactions to minimize billing discrepancies and ensure financial accuracy
- Maximizing providers' and patients' time by reducing appointment waiting time
- Implementing marketing strategies to increase office patient volume and enhance overall visibility of the practice within the community.
- Daily Data Entry through Microsoft Excel, Microsoft Word, etc. for swift delivery of tools for patient healing
Private Duty Caregiver
Margie Harris
Charleston
10.2012 - 12.2020
- Assistance with walking, transferring, or repositioning family member (e.g., from bed to chair)
- Aiding in bathing, dressing, grooming, and toilet assistance.
- Proper handling and management of medications including administering, correct dosage, and
- Meal Preparations based on family member's recommended dieting and personal meal preferences.
- Maintained a healthy dialogue between family member (e.g. mental health and pain management daily)
- Lifting my body weight to support dependents with mobile disability
Education
Incomplete Associates Degree - Criminal Justice
North Carolina Agricultural and Technical State University
Greensboro, NC08.2020
High School Diploma -
R.B Stall High School
Charleston, SC06.2020
Skills
- OSHA Certified
- Date Analysis
- Positive Attitude
- Conflict Resolution
- Verbal and Written Communication
- Time Management
- Medical Data Entry
- Active Listening
- Report Writing
- Accurate Bookkeeping
- Invoicing
- Public Speaking
- Professional Office Etiquette
- Customer Service Skills
References
- Dr. Gregory Santamaria, MD in Podiatry, Physicians Footcare & East Cooper Medical Center, Supervisor during employment at Physicians Footcare
- Mr. Lee Buncum, Hiring Manager of Physician's Footcare, (843)-345-0631
- Mr. Scott Small, Hiring Manager of Sol Southwest Kitchen and Tequila Bar, (843)-244-0414, 12/23-10/24
- Mrs. Penny Archibald, Private Duty Caregiver to her mother from 10/12-12/20, (480)-462-9215
Languages
Spanish
Limited
Timeline
Medical Office Receptionist
Gateway Foot and Ankle
01.2025 - Current
Medical Office Receptionist
Physicians Footcare
10.2022 - 10.2024
Private Duty Caregiver
Margie Harris
10.2012 - 12.2020
Incomplete Associates Degree - Criminal Justice
North Carolina Agricultural and Technical State University
High School Diploma -
R.B Stall High School