Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Trinity Oquendo

Chicago,IL

Summary

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Crew Member

AMC
11.2024 - Current
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Seasonal Worker

The Original Rainbow Cone
04.2024 - 09.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Cashier/Customer Service

Molly's Cupcakes
10.2023 - 02.2024
  • Processed customer transactions quickly and accurately to enhance checkout experience.
  • Improved efficiency by organizing checkout area and maintaining cleanliness.
  • Assisted customers with purchase decisions, ensuring satisfaction with selections.
  • Managed cash drawer balances at the end of shifts to maintain financial accuracy.

Hostess

Miller's Ale House
09.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Seasonal Sales Associate

SPENCER'S GIFTS AND SPIRIT HALLOWEEN
10.2021 - 01.2022
  • Assisted customers in locating merchandise, enhancing their shopping experience.
  • Organized product displays to maximize visual appeal and attract customer interest.
  • Improved sales performance by providing personalized product recommendations.
  • Maintained clean and orderly sales floor, ensuring a pleasant shopping environment.

Crew Member

McDonald's
07.2020 - 05.2021
  • Assisted customers with inquiries, enhancing their experience and satisfaction.
  • Worked efficiently as part of a team to ensure smooth daily operations.
  • Improved cleanliness of workspace by following established cleaning protocols.
  • Supported team in maintaining high standards of service quality.

Education

High school diploma or GED -

Taft High School
Chicago, IL
06.2022

Skills

  • Cash Handling
  • Customer service
  • Bilingual
  • Teamwork and collaboration
  • Problem-solving
  • Integrity and honesty

Certification

  • Food Handler Certification
  • Driver's License

Languages

Spanish - Intermediate

Timeline

Crew Member

AMC
11.2024 - Current

Seasonal Worker

The Original Rainbow Cone
04.2024 - 09.2024

Cashier/Customer Service

Molly's Cupcakes
10.2023 - 02.2024

Hostess

Miller's Ale House
09.2022 - 08.2023

Seasonal Sales Associate

SPENCER'S GIFTS AND SPIRIT HALLOWEEN
10.2021 - 01.2022

Crew Member

McDonald's
07.2020 - 05.2021

High school diploma or GED -

Taft High School

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Trinity Oquendo