Trinity Ornelas
Westminster,CO
Summary
Dynamic Customer Service Manager with a proven track record at Pet Supply Plus, enhancing team efficiency and customer satisfaction. Expert in complaint resolution and staff training, I implemented process improvements that significantly reduced response times. Skilled in relationship building and decision-making, I prioritize customer loyalty and operational excellence.
Developed exceptional leadership and customer relations skills in high-paced customer service environment, seeking to transition into new field. Demonstrated ability to manage teams and resolve complex issues with efficiency. Looking to leverage these transferable skills to drive success in new role.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Pet Supply Plus
10.2024 - Current
- Managed daily operations to ensure exceptional customer service and support team efficiency.
- Developed training materials to enhance staff knowledge of products and services.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction levels.
- Implemented process improvements that streamlined workflow and reduced response times.
- Collaborated with inventory management to ensure product availability aligned with customer demand.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Hidden Lake
7300 Lowell Blvd Westminster, Co 8003010-2024
Skills
- Customer service
- Problem-solving
- Customer focused
- Decision-making
- Cash handling
- Complaint resolution
- Team building and leadership
- Relationship building
- Call center management
- Staff education and training
- Time management
Timeline
Customer Service Manager
Pet Supply Plus
10.2024 - Current
High School Diploma -
Hidden Lake