TRINITY ORTIZ
Hialeah,FL
Summary
Leasing professional with strong focus on effective communication, tenant relations, and property management. Proven ability to collaborate with teams, adapt to changing needs, and achieve results. Skilled in lease negotiations, customer service, and resolving tenant issues with diplomacy and efficiency. Reliable and flexible, consistently delivering high-quality outcomes in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Graham Companies
08.2025 - Current
- Managed tenant inquiries and facilitated leasing processes to optimize occupancy rates.
- Coordinated property showings, ensuring a positive experience for prospective tenants.
- Developed and maintained relationships with vendors to enhance service delivery and tenant satisfaction.
- Implemented resident retention initiatives, resulting in improved tenant loyalty and reduced turnover rates.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships..
- Enhanced communication between property management staff by implementing regular meetings focused on resolving issues more efficiently.
- Inspected units before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted regular inspections of both interior and exterior of properties for damage.
Membership Clubhouse Manager
Trump National Doral
04.2023 - 08.2025
- Manage a team of seven servers and a front desk concierge.
- Facilitate monthly meetings with staff for any departmental goals, updates, and associate feedback.
- Create profit and loss spreadsheets to keep track of spending, and adhere to the budget.
- Order and keep track of inventory to avoid losses.
- Provide staff with tools and resources to excel in member satisfaction.
- Create personalized training programs for associates, and team schedules.
- Plan monthly social event calendars for members, while finding ways to keep improving quality.
- Create menus for events, and all other food and beverage requirements.
- Ensure cleanliness and upkeep of the clubhouse and back-of-house kitchen.
- Efficiently communicate with the maintenance department about any repairs and pending items.
- Keep up with local events to mirror trends in the monthly calendar.
- Assist members with any concerns involving their monthly statements.
- Keep track of member feedback, and enforce changes.
- Review and approve timecards using UNIFOCUS.
- Weekly analysis of food sales to ensure accurate supply.
- Partner with other departments to deliver high-quality service.
- Operating and explaining the proper use of mechanical equipment to employees.
- Ensure that all safety standards are upheld in accordance with local laws and regulations.
- Supervising catering services for special events held at the clubhouse.
- Implement cost-saving measures throughout all areas of operations.
Lifestyle Director
NFC Amenity Management
10.2021 - 04.2023
- Management of two spas, three gyms, and two pools.
- Provided staff with tools and resources to excel in resident satisfaction.
- Contacted and met with vendors and technicians.
- Management of service providers.
- Ordered supplies based on demand to meet needs.
- Scheduled appointments for residents.
- Kept track of inventory to avoid losses.
- We met the residents' requests.
- Worked closely with the team to provide exceptional hospitality.
- Organized files.
- Enforced policies.
- Researched trends in lifestyle programming to ensure offerings remain relevant.
- Ensured compliance with all safety policies and procedures.
- Facilitated communication between members, staff, volunteers, vendors.
- Supervised staff in the planning and execution of special events.
Assistant Lifestyle Director
NFC Amenity Management
05.2021 - 10.2021
- Assisted in the management of amenities for all residents.
- Provided staff with tools and resources to excel in resident satisfaction.
- Helped produce schedules for staff according to necessity.
- Planned and led special events.
- Ordered supplies based on demand to meet needs.
- Trained and guided staff members for quality service.
- Kept track of inventory to avoid losses.
- We met the residents' requests.
- Worked closely with co-workers to achieve outstanding service.
- Organized files.
- Helped residents fill out paperwork.
- Contacted and met with vendors and technicians.
- Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
- Built and established lasting relationships using encouragement and personal support.
- Coordinated with vendors on event logistics such as food, entertainment and decorations.
- Researched trends in lifestyle programming to ensure offerings remain relevant.
- Assisted in developing new ideas for engaging activities that meet the needs of participants.
- Ensured compliance with all safety policies and procedures.
Spa/Fitness Attendant
NFC Amenity Management
10.2020 - 05.2021
- I gave tours to new residents and possible homebuyers.
- Motivated clients to stay committed to preset fitness goals.
- Completed resident paperwork accurately and efficiently.
- Scheduled appointments for residents to use the amenities.
- Assisted during major events.
- Routinely checked cameras to ensure the safety of residents, and staff.
- Routinely disinfected areas around the clubhouse and gym.
- I met the resident's request.
- Worked closely with co-workers to achieve outstanding service.
- Organized files
- Helped residents fill out paperwork.
- Enforced policies.
- Notified clients about class prices, promotions and available payment options.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Expeditor
Fuddruckers Restaurants LLC
01.2019 - 10.2020
- Executed food orders in a timely manner.
- Confirmed proper placement of products and side items.
- Aligned dishes in order of guest specifications.
- Maintained kitchen productivity.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2022
Associate of Science -
Miami-Dade Community College
Miami, FL06-2020
Skills
- Troubleshooting
- Customer service
- Leadership
- Time management
- Computer literacy, ie, Microsoft 360
- Interpersonal communication
- Hospitality
- Planning
- Conflict resolution
- Multitasking
- Critical thinking
- Writing
- Menu development
- Food and beverage management
- Marketing and promotion
- Budgeting and finance
- Team building
- Scheduling and coordination
- Tenant issue resolution
- Fair housing policies
- Property management
Certification
Community Association Manager - LCAM
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Leasing Specialist
Graham Companies
08.2025 - Current
Membership Clubhouse Manager
Trump National Doral
04.2023 - 08.2025
Lifestyle Director
NFC Amenity Management
10.2021 - 04.2023
Assistant Lifestyle Director
NFC Amenity Management
05.2021 - 10.2021
Spa/Fitness Attendant
NFC Amenity Management
10.2020 - 05.2021
Expeditor
Fuddruckers Restaurants LLC
01.2019 - 10.2020
Associate of Science -
Miami-Dade Community College
Bachelor of Science - Criminal Justice
Florida International University