Trinity Paquin
Farmington,ME
Summary
Service-driven professional with experience in food service and retail, focused on providing positive and reliable customer experiences. Skilled in organization, adapting to changing needs, and supporting effective day-to-day operations. Known for building strong relationships with customers and coworkers while contributing to a collaborative team environment. Motivated to bring these skills into fast-paced settings and support overall organizational success.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Aubuchon Company
05.2025 - 08.2025
- Promptly answered phone calls, giving the customer understandable and accurate information.
- Made sure customers were making the most of their experience with us by giving them a better understanding of our rewards programs (Ace and Aubuchon Rewards). Showed customers how to navigate the Ace Hardware app, as well as how the rewards system works.
- Assisted customers with placing bulk delivery orders in person and over the phone. Along with this, provided customers with valuable information about our soils, stone, mulch, and composts.
- Placed special orders for customers when we did not have their needed product in stock. Made sure to set their item(s) aside from the rest of the freight, and call the customer to let them know that their order had arrived.
- Quickly acknowledged, filled, and confirmed Ace and Aubuchon online orders.
- Informed customers of our grain selection to best meet their animals needs.
Food Service Worker
Ice Cream Creations LLC Home of the Super Scoop
06.2020 - 08.2024
- Provided prompt and friendly customer service to customers daily, maintaining a high level of satisfaction and repeat business.
- Accurately handled cash transactions and balanced registers, ensuring efficient payment processing and minimizing errors.
- Ensured product quality and presentation by following food safety standards, keeping serving areas clean and organized.
- Addressed customer concerns promptly, resolving issues with incorrect orders to maintain satisfaction and trust in service.
- Demonstrated attentiveness to food allergies and dietary restrictions by following precise handling procedures, reducing cross-contamination risks and ensuring customer safety.
- Adapted quickly to unexpected challenges, coordinating with team members to effectively prepare and re-prepare orders while minimizing wait times.
Retail Sales Associate
The Aubuchon Company
09.2021 - 05.2023
- Provided knowledgeable assistance to customers on product selection, enhancing their shopping experience and contributing to higher sales.
- Managed inventory, restocking, price changes, and display organization to ensure accurate product availability and a clean, appealing store layout.
- Resolved customer inquiries and complaints professionally, creating positive interactions and fostering customer loyalty.
- Handled cash and card transactions accurately, maintaining balanced registers.
- Managed and created engaging content for the company’s social media platforms, including writing posts and capturing photos to promote store products, sales events, and enhance community engagement.
- Drafted regular business updates to communicate store performance, customer trends, and any operational challenges, contributing to insights shared across Aubuchon locations to support company-wide strategy.
Education
B.A. - Business Psychology
University of Maine At Farmington (UMF)
Farmington, Maine05.2027
Skills
- Reliability and punctuality
- Customer service
- Problem-solving
- Teamwork and collaboration
- Verbal and written communication
- Phone etiquette
Timeline
Retail Sales Associate
Aubuchon Company
05.2025 - 08.2025
Retail Sales Associate
The Aubuchon Company
09.2021 - 05.2023
Food Service Worker
Ice Cream Creations LLC Home of the Super Scoop
06.2020 - 08.2024
B.A. - Business Psychology
University of Maine At Farmington (UMF)