Trinity Patterson
Knoxville,Tennessee
Summary
I am a highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. I am a responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
University Of Tennessee Housing
05.2023 - 12.2023
- I supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- I collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- I maintained accurate records of visitor logs for security purposes and compliance with company policies.
- I expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Call Center Representative
Wayfair.com
03.2022 - 04.2023
- I handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- I collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- I managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- I assisted customers in navigating company website and placing online orders, improving overall user experience.
Academic Peer Mentor
Emerald Youth Foundation
09.2022 - 03.2023
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Assisted in the creation of individualized learning plans for each mentee, addressing their specific needs and goals.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
Customer Service Representative
Kroger
11.2018 - 05.2021
- I enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- I resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I developed strong product knowledge to provide informed recommendations based on individual customer needs.
- I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Counseling Psychology
The University of Tennessee - Knoxville
Knoxville, TN05.2024
Skills
- File Management
- Mail Sorting
- Guest Relations
- Customer Service
- Problem-Solving Skills
- Sensitive Information Handling
- Record Keeping
- Excellent Communication
- Confidentiality Handling
- Conflict Resolution
- Active Listening
- Multitasking Abilities
Timeline
Front Desk Receptionist
University Of Tennessee Housing
05.2023 - 12.2023
Academic Peer Mentor
Emerald Youth Foundation
09.2022 - 03.2023
Call Center Representative
Wayfair.com
03.2022 - 04.2023
Customer Service Representative
Kroger
11.2018 - 05.2021
Bachelor of Science - Counseling Psychology
The University of Tennessee - Knoxville
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