Trinity Plaza
Meridian,ID
Summary
Detail oriented Advanced Medical Support Assistant with a multi-faceted experience in specialty and primary care clinics. Proficient in utilizing electronic health record (EHR) systems and maintaining confidentiality in accordance with HIPAA regulations. In-depth knowledge of administrative functions and work flows. Excellent communication and interpersonal skills, facilitating effective collaboration with healthcare providers, patients, and team members.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Boise Veteran Medical Center
01.2023 - Current
- Advanced Medical Support Assistant providing accurate resources and knowledge of policies and procedures
- During my time as an advanced medical Support Assistant, I have created QRG’s for new and current MSA’s to utilize
- I am responsible for delegating tasks within the Primary Care Blue Team, ensuring efficient and nationally compliant workflow
- I am a resource to the team and work closely with Clinic manager on tasks that need adjusted in the team
- I work to establish protocols that are set by LEAD MSA to ensure that all members of the MSA/AMSA team have been educated and have the current information to be effective in their role
- Assists the team in reinforcing the plan of care and self-help solution
- Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
- Communicate with nursing staff and follow appropriate chain of information to get patient concerns, questions and information to medical staff
- Participates in team huddles and team meetings to manage, plan, problem-solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
- I maintain my specialized administrative judgment that I have obtained by working within the VA departments to help with a wide range of clinical and clerical issues that arise to ensure appropriate flow for all patient visits
- And the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
Medical Support Assistant
Boise Veteran Medical Center
11.2021 - 01.2023
- Medical Support Assistant who manages multiple specialty clinics and provider schedules
- Clinics that I worked with scheduling, urology, general surgery, minor surgery, and vascular clinics in setting up and assisting veterans with surgery and procedural appointments
- Working with RN/LPN/MD/PA on coordinating outside records and ensuring appropriate information was available for coordination of care
- During my time as a Medical Support Assistant, I have developed an efficient and open line of communication with both Staff and veterans
- As part of the team, I had specific responsibility for scheduling compliance per national directives, memorandums, and policies
- I helped to Educate new employees on the MSA duties in the specialty clinics by working with the AMSA and other members of the team to ensure that they had the appropriate information and training to be successful in their position
- Examples of this were scheduling, where to find information in Vista, return to clinic scheduling, Cisco phone as well as GUI scheduling, to ensure appropriate clinic workflow
- Attend meetings with administrative staff and put new policies and plans into action
- Cross-trained in multiple clinics (expand on types and areas) and specialties
- Able to adapt to various clinic and provider needs and various scheduling demands
- Such as… Print daily reports to complete assigned tasks
- (What assigned tasks) expand this
- Advanced knowledge of medical terminology Receive and carry out physician orders, including laboratory and diagnostic procedures.
Head Cashier
Lowes
05.2020 - 11.2021
- During my time as Head Cashier, I was tasked with de-escalating customer situations
- I led and trained cashiers in all departments and completed daily reports and money management
- I provided support to multiple departments and assisted in overall store policy
- Assisted customers with transactions and general questions
- Enforced policy and utilized resources to empower the team to solve problems
- Generated daily reports and daily deposits
- Assisted lower-graded staff in training and company policy
- Trained lower-graded staff in time management and general daily duties.
Education
High School Diploma -
Fallbrook High School
Fallbrook, CA05.2016
Skills
- Conflict resolution techniques
- HIPAA Compliance Understanding
- Patient Communication
- Medical terminology understanding
- Electronic Medical Records
- Appointment Scheduling Expertise
- Insurance Verification
- Inventory Management
- Continuous learning mindset
Timeline
Advanced Medical Support Assistant
Boise Veteran Medical Center
01.2023 - Current
Medical Support Assistant
Boise Veteran Medical Center
11.2021 - 01.2023
Head Cashier
Lowes
05.2020 - 11.2021
High School Diploma -
Fallbrook High School
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