Trinity Potts
Shelby,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Brand Associate
Old Navy
08.2022 - 04.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Front Desk Attendant
Mansfield YMCA
05.2021 - 03.2022
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
Education
No Degree - Psychology
Ohio State University
Mansfield05.2026
High School Diploma -
Shelby High School
Shelby, OH05.2022
Skills
- Customer Engagement
- Customer Service
- Microsoft Office knowledge
- Multi-Line Phone Systems
- Problem-solving skills
- Strong multitasking
- Registration
- Credit and cash payments
- Retail experience
Timeline
Brand Associate
Old Navy
08.2022 - 04.2024
Front Desk Attendant
Mansfield YMCA
05.2021 - 03.2022
No Degree - Psychology
Ohio State University
High School Diploma -
Shelby High School
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