Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Trinity Ramirez

Temple,Texas

Summary

A dynamic, versatile leader with a highly successful career in the United States Army and as a veteran. I've been described as a visionary thinker, problem solver, and a proven leader. Well accomplished multi-tasking abilities, with a high degree of detail, organization, initiative, motivation, communication, analytical skills, and leadership.

Overview

18
18
years of professional experience
1
1
Certification

Work History

OR Scheduling Coord Clinics

Baylor Scott & White Hospital
Temple, TX
04.2022 - Current
  • Provide accurate and prompt coordination of scheduling, rescheduling, and cancellation of physician appointments.
  • Coordinate changes, postponements, cancellations, and preferred order of cases with other physicians' schedulers, as well as Surgical Services and Day Surgery Units.
  • Facilitate the posting of cases involving multiple services and surgeons.
  • Enter data into the OR scheduling system.
  • Assist patients and other visitors by performing patient-related duties, including check-in or check-out, scheduling, insurance verification, and answering and responding to phone inquiries.
  • Arrange follow-up visits and referral appointments.
  • Register patients by collecting and verifying insurance information.
  • Verify patient demographics, and enter changes into the computer system.
  • Direct patients to appropriate waiting areas.
  • Accept payments for physician/clinic services according to established guidelines.
  • Generate daily payment reports and verify the cash drawer against the report.
  • Assist in training, mentoring, and aiding junior staff, as requested.

Patient Service Specialist I

Eye Institute
Temple, TX
07.2021 - 04.2022
  • Collect patient demographics to facilitate complete registration.
  • Review and correct claim errors to facilitate smooth processing.
  • Verify patient availability during appointment scheduling to reduce reschedules or cancellations.
  • Demonstrate exceptional customer service to foster a welcoming and professional environment for patients.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled appointments and managed patient records using electronic health record software.

Customer Advocate I

Scott & White Health Plan
Temple, TX
12.2020 - 07.2021
  • Provide administrative support remotely, or in other operational areas, to assist members and ensure thorough customer/member-centered care.
  • Use the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Receive and direct phone calls for multiple lines of business.
  • Insurance/benefit verification.
  • Accept Individual, Family, and Employer Group Payments.
  • HIPAA compliance.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Engaged with customers and worked to resolve product and service issues.

Patient Service Specialist I

Baylor Scott & White Hospital
09.2018 - 12.2020
  • Provide administrative support in a physician's office, clinic, or other operational area that assists patients to ensure high-quality, patient-centered care.
  • Answer phone calls, and follow regulations in processing faxes.
  • Gather relevant information from insurance carriers and patients.
  • Confirm eligibility and benefits.
  • Organize medical files and referrals.
  • Enter data into an information and authorization system.
  • Oversee the pre-certification of procedures for insurance company approval.
  • Communicate with healthcare facilities, patients, and insurance providers.
  • Patient Relations, Scheduling Appointments, Insurance Verification.
  • Maintain confidentiality, HIPAA compliance, and data entry.

Manager/Shift Lead

Bald Top Brewing Company
Madison, VA
01.2017 - 08.2017
  • Opening/closing facility.
  • Counting and balancing the cash drawer.
  • Utilize interpersonal communication skills to enhance the customer experience and add value to each interaction.
  • Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.

Specialist E4

United States Army
12.2006 - 12.2014
  • Educate patients and their families on the best dental care processes.
  • Set up the dental equipment needed prior to procedures.
  • Prepare patients for the dentist's examination.
  • Assist the designated dentist with various dental procedures.
  • Complete medical records, and keep patient and material safety records.
  • Scribe for the dentist on duty.
  • Maintained positive working relationship with fellow staff and management.

Food Service Personnel

Woodberry Forest School
Woodberry Forest, VA
08.2012 - 12.2013
  • Serve daily meals to over 500 students, faculty, staff, and visitors.
  • Instrumental in providing efficient service.
  • Host banquets, graduation dinners, and family weekend functions.

Patient Access Specialist

North Texas Community Hospital
Bridgeport, TX
01.2012 - 08.2012
  • Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
  • Identify insurance payment sources, and list payers in proper sequence to establish the chain of payment.
  • Contribute to the reduction of accounts receivable by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Perform patient pre-admission, admission, transfer, and discharge activities.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Education

RDA -

ATICareer Training Center
01.2011

Diploma -

Pleasanton High School
05.2005

Skills

  • Team Building
  • Communication
  • Multi-tasking
  • Social perceptiveness
  • Administration
  • Management
  • Microsoft Applications
  • Team collaboration
  • Decision making
  • Time Management
  • Active listening
  • Clerical skills
  • Reading Comprehension
  • Appointment coordination
  • Adobe Pro
  • Google Earth
  • HTML
  • Conflict resolution

Certification

  • Notary Public, State of Texas, 11/2024

References

References available upon request.

Timeline

OR Scheduling Coord Clinics

Baylor Scott & White Hospital
04.2022 - Current

Patient Service Specialist I

Eye Institute
07.2021 - 04.2022

Customer Advocate I

Scott & White Health Plan
12.2020 - 07.2021

Patient Service Specialist I

Baylor Scott & White Hospital
09.2018 - 12.2020

Manager/Shift Lead

Bald Top Brewing Company
01.2017 - 08.2017

Food Service Personnel

Woodberry Forest School
08.2012 - 12.2013

Patient Access Specialist

North Texas Community Hospital
01.2012 - 08.2012

Specialist E4

United States Army
12.2006 - 12.2014

RDA -

ATICareer Training Center

Diploma -

Pleasanton High School

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Trinity Ramirez