Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trinity Ramon

San Antonio

Summary

Dynamic Pharmacy Technician and Store Associate with a proven track record at CVS Pharmacy, showcasing exceptional problem-solving skills and team collaboration. Expert in workflow optimization and adapting to new situations, significantly enhancing service quality and efficiency. Demonstrates a strong ability to manage customer inquiries and streamline operations, ensuring high levels of satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
10.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

Store Associate

CVS Pharmacy
10.2022 - 10.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.

Head Hostess

IHOP
07.2021 - 08.2022
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Education

Associate of Applied Science - Mechanical Engineering

Northwest Vista College
San Antonio, TX
12-2025

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Ability to adjust to new situations

Certification

  • Advanced Certified Pharmacy Technician (CPhT-Adv) - Pharmacy Technician Certification Board (PTCB).

Timeline

Pharmacy Technician

CVS Pharmacy
10.2023 - Current

Store Associate

CVS Pharmacy
10.2022 - 10.2023

Head Hostess

IHOP
07.2021 - 08.2022

Associate of Applied Science - Mechanical Engineering

Northwest Vista College

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Trinity Ramon