Trinity Ratliff
Columbus,OH
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude.
Overview
5
5
years of professional experience
Work History
Server
Fukuryu Ramen
03.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Service Experience
Nordstrom Rack
04.2023 - 01.2024
- Enhanced customer satisfaction by implementing effective service strategies and streamlining processes.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Managed a high-performing team of service professionals, ensuring consistent delivery of exceptional customer experiences.
- Identified areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
- Team building, working together to problem solve customer concerns.
Lube Technician
Valvoline Instant Oil Change
08.2022 - 01.2023
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
Crew Member
Tim Hortons
06.2020 - 02.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Worked front counter, drive-thru and other areas.
Education
Columbus North International HS
06.2021
Skills
- Problem Solving
- Customer Relationship Management
- Empathy and Active Listening
- Customer Service
- Team Development
- Goal Setting
- Interpersonal Skills
- Multitasking Abilities
- Team Leadership
- Hospitality service expertise
- Memory retention
Timeline
Server
Fukuryu Ramen
03.2024 - 12.2024
Service Experience
Nordstrom Rack
04.2023 - 01.2024
Lube Technician
Valvoline Instant Oil Change
08.2022 - 01.2023
Crew Member
Tim Hortons
06.2020 - 02.2021
Columbus North International HS
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