Customer Service
McDonald's Restaurant
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Conducted regular performance evaluations for continuous improvement in individual staff members'' skills and capabilities.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
- Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
- Immediately brought critical issues to customer service manager for resolution.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.