Summary
Overview
Work History
Education
Skills
Timeline
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Trinity Richardson

Henrietta

Summary

Dynamic professional with a proven track record in customer service and cash handling, demonstrated during my tenure at Gap. Skilled in conflict resolution and POS system operations, I excel in creating positive customer experiences, leading to increased loyalty and sales. My ability to work flexibly and collaboratively has consistently enhanced team efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Seasonal Retail Sales Associate

Gap
11.2024 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.

Front Desk Receptionist

Stretch Lab
07.2024 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Always aimed to successfully sell memberships

Cashier

Vintage Drive in
05.2022 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with great accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

Rush-Henrietta Senior High School
Henrietta, NY

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Retail sales
  • Flexible schedule
  • Cash register operation
  • Relationship building
  • Stocking and receiving
  • Store maintenance
  • POS system operations
  • Conflict resolution
  • Customer needs assessment

Timeline

Seasonal Retail Sales Associate

Gap
11.2024 - 02.2025

Front Desk Receptionist

Stretch Lab
07.2024 - 11.2024

Cashier

Vintage Drive in
05.2022 - 09.2023

Rush-Henrietta Senior High School

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Trinity Richardson