Trinity Ridpath
Lawrence
Summary
Dynamic leasing agent with a proven track record at Maxus, excelling in property tours and lease oversight. Skilled in social media marketing and customer service, I foster positive tenant relationships and streamline application processes, contributing to a vibrant community atmosphere. Committed to compliance and enhancing tenant satisfaction through effective communication and organized management.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Maxus
02.2024 - Current
- Conducted property tours, highlighting amenities and fostering positive tenant relationships.
- Managed lease agreements, ensuring compliance with local regulations and company policies.
- Assisted prospective tenants in application processes, maintaining high standards of customer service.
- Collaborated with maintenance teams to address tenant concerns promptly and effectively.
- Utilized property management software to track leasing activity and maintain accurate records.
- Participated in marketing initiatives to promote available properties online.
- Resolved tenant inquiries and issues, contributing to a positive community atmosphere within properties.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured the property with prospective tenants and provided information regarding its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Conduct market surveys.
- Help with resident events.
- Responded to requests and scheduled appointments for property showings.
Customer Service Representative
Maximus
10.2018 - 12.2021
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
- Managed high-volume call traffic while maintaining quality service standards and adherence to protocols.
- Collaborated with team members to streamline processes, improving response times and workflow efficiency.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Educated patients on insurance coverage options, ensuring clarity in benefit utilization and claims process.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Education
High School Diploma -
Hill City High School
Hill City05-1996
Skills
- Leasing
- Move-in coordination
- Property tours
- Lease oversight
- Local market awareness
- Prospecting assistance
- Social media marketing
- Issue escalation
- Rent collection
- Property tours and inspections
- Application processing
- Business processes and procedures
- Customer service
- Customer service expertise
- Leasing terms and specifications
- Phone and email etiquette
- Lease agreements
- Market research
- Organized mindset
- Flexible schedule
- Property inspections
- Property tour coordination
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
Timeline
Leasing Agent
Maxus
02.2024 - Current
Customer Service Representative
Maximus
10.2018 - 12.2021
High School Diploma -
Hill City High School