Summary
Overview
Work History
Education
Skills
References
Timeline
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TRINITY ROBINSON

Richmond,TX

Summary

Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.

Overview

11
11
years of professional experience

Work History

Program Manager

United States Postal Service, USPS
Brooklyn, NY
10.2020 - 08.2024
  • Manage project teams to deliver commitments and ensure continuous alignment of project objectives in the Genetic Science Division.
  • Lead complex programs and projects, manage trade-offs, determine and commit to the right scope, schedule, and budget for each project.
  • Manage and track day-to-day project work, identify risks and facilitate resolutions, and apply management tools and techniques to adhere to specific regulatory requirements.
  • Deliver project communications and phase approval reviews and provide clear and concise written and verbal communication to all levels of the project team and leadership executives.
  • Collaborate with core SMEs, product managers, and software engineers to manage projects from inception to completion and remove impending roadblocks.
  • Ensure adherence to Design Control procedures and apply best practices in the initiation, planning, execution, control, and closing or projects.
  • Develop detailed project plans including Master Gantt Chart, Work Breakdown Structure (WBS), Resource Estimation, Effort Estimation, and scoping of business requirements.

Project Manager

NYC Information and Technology
Manhattan, NY
03.2018 - 10.2020
  • Determined project staffing needs and led resource management.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Facilitated resolution of conflicts between team members when necessary.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Created project status presentations for delivery to customers or project personnel.
  • Provided guidance to team members regarding tasks assigned to them.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.

Patient Care Coordinator

Accent Home Health Care
Queens, NY
01.2014 - 06.2018
  • Efficiently processed a large volume of calls and emails regarding healthcare services, billing issues, and general inquiries.
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Organized and led patient care meetings with healthcare teams to discuss treatment plans.
  • Implemented patient care coordination programs aimed at improving patient health outcomes.

Education

Bachelor of Science - Business / Project Management

Touro College

Master of Science - Health Care Administration and Operations

Touro University Worldwide

Skills

  • WBS, SOW, Scope, and Budget Planning
  • SharePoint, OneNote, Smartsheet, Adobe, Skype, WebEx, and Google Docs
  • Schedule Preparation
  • Change Management
  • Communication Management
  • Customer Relationship Management
  • Cost estimation and resource management
  • Resource Management
  • Data analytics
  • Excellent communication skills, both verbal and written, and ability to work well with all levels of the organization
  • Leadership Skills
  • Strong computer application skills in word processing, spreadsheets and data base report writing
  • Ability to work high volume, fast-paced, dynamic environment with the ability to adapt to changing priorities
  • Excellent organizational, teamwork, process and problem solving skills, as well as the ability to multi-task in a changing, highly matrixed environment
  • Strong customer service skills
  • Influencing skills

References

References available upon request.

Timeline

Program Manager

United States Postal Service, USPS
10.2020 - 08.2024

Project Manager

NYC Information and Technology
03.2018 - 10.2020

Patient Care Coordinator

Accent Home Health Care
01.2014 - 06.2018

Bachelor of Science - Business / Project Management

Touro College

Master of Science - Health Care Administration and Operations

Touro University Worldwide
TRINITY ROBINSON