Trinity Rosalez
Tampa,FL
Summary
Proven achiever with a solid background in customer service and sales at American Power & Gas. Excelled in building client relationships, leading to increased repeat business. Skilled in CRM software and demonstrating empathy, I consistently surpassed sales targets. Expert in leveraging data entry and problem-solving abilities to enhance customer satisfaction and drive results. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
CSR, Sales
American Power & Gas
11.2023 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
Front Desk Receptionist
Dna Sales 2100
01.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
Head Hostess
City Limits Diner
12.2020 - 01.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Education
Diploma -
Tecumseh High School
Tecumseh, MISkills
- Cross-Selling and Upselling
- Data entry proficiency
- Empathy and patience
- Performance Tracking
- CRM software proficiency
- Goal-oriented mindset
- Microsoft Excel
- Spreadsheets
- Problem Resolution
- Microsoft Office Suite
- Data Entry
- Microsoft PowerPoint
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Appointment Scheduling
- Computer Proficiency
- Microsoft Outlook
Timeline
CSR, Sales
American Power & Gas
11.2023 - Current
Front Desk Receptionist
Dna Sales 2100
01.2022 - 08.2023
Head Hostess
City Limits Diner
12.2020 - 01.2022
Diploma -
Tecumseh High School
Similar Profiles
Tim BollackTim Bollack
Vice President of Operations at American Power & GasVice President of Operations at American Power & Gas
Gary StranskyGary Stransky
Hiring and Recruiting Manager at American Power & GasHiring and Recruiting Manager at American Power & Gas
Jannelle HaaseJannelle Haase
Customer Service Sales at American Power And GasCustomer Service Sales at American Power And Gas
Tanner LietzTanner Lietz
Customer Service Cashier at Publix Grocery StoreCustomer Service Cashier at Publix Grocery Store
David ArroyoDavid Arroyo
Sr. Product & Development Manager at DayforceSr. Product & Development Manager at Dayforce