Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Ruiz

Fullerton,CA

Summary

Dedicated worker with five years worth of experience in multiple establishments. Always willing to look for new experiences and opportunities with the ability to embrace changes and technology. A quick learner and can consistently engage with others in the workplace over time. Always looking to expand and improve my skills in many career fields, whether new or familiar.

Overview

6
6
years of professional experience

Work History

FOH Team Member

Paris Baguette
05.2024 - Current
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Monitored food quality and freshness throughout day.

Shift Lead

Yoyo Tea
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Cashier/Barista

Sunmerry Coffee
08.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeated business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to accurately enter orders and process payments.
  • Gained intermediate to advanced-level barista training
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Followed exact recipes for mixing and preparing beverage and food items.

Bakery Worker

The Cheesecake Factory
02.2023 - 08.2023
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Wrapped, boxed and weighed bakery department products.

Team Member

7 Leaves Cafe
08.2020 - 02.2023
  • Greeted customers upon entrance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet store goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Store Associate

Paris Baguette
12.2019 - 06.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed bakery department products.
  • Gained first-hand and beginner-level barista training

Cashier

El Pollo Loco
07.2018 - 12.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeated business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Kept work station consistently clean.

Education

Bachelor of Arts - English Literature

California State University - Fullerton
Fullerton, CA
05.2027

Associate of Arts - English Literature

Fullerton College
Fullerton, CA
05.2024

High School Diploma -

Buena Park High School
Buena Park, CA
05.2018

Skills

  • Order Taking
  • Cleanliness
  • Phone Etiquette
  • Customer Service
  • Work Ethic and Integrity
  • Cash Handling
  • Written and verbal communication
  • POS Systems
  • Staff Training
  • Espresso machine operation
  • Beverage Preparation
  • Safe Food Handling Practices
  • Latte art
  • Positive Attitude

Timeline

FOH Team Member

Paris Baguette
05.2024 - Current

Shift Lead

Yoyo Tea
03.2024 - Current

Cashier/Barista

Sunmerry Coffee
08.2023 - 02.2024

Bakery Worker

The Cheesecake Factory
02.2023 - 08.2023

Team Member

7 Leaves Cafe
08.2020 - 02.2023

Store Associate

Paris Baguette
12.2019 - 06.2020

Cashier

El Pollo Loco
07.2018 - 12.2019

Bachelor of Arts - English Literature

California State University - Fullerton

Associate of Arts - English Literature

Fullerton College

High School Diploma -

Buena Park High School

Similar Profiles

CREATE PROFILE
Trinity Ruiz