Trinity Rutherford
Jonesboro,AR
Summary
Compassionate and detail-oriented CNA with experience at the Jonesboro Human Development Center, skilled in patient care and emotional support. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Committed to maintaining HIPAA compliance while fostering a positive, healing environment. Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. I am a healthcare professional committed to delivering compassionate care and supporting patients' needs. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail. I once was a front-end supervisor at the Walmart Neighborhood Market, with a track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, ensuring smooth operations and positive customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA
Jonesboro Human Development Center
06.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Front End Supervisor
Walmart Neighborhood Market
10.2022 - 04.2024
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
Walmart Neighborhood Market
09.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Pre-Health Professions - Nursing
Arkansas State University Newport
Jonesboro, ARJonesboro High School
Jonesboro, AR05.2022
Skills
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Dressing assistance
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Toileting assistance
- Patient hygiene assistance
- Lifting and transferring
- Reliable team player
- Safety precautions
- Bedside manner
- Compassionate
- Patient-focused care
- Compassionate caregiver
- Documenting behaviors
- Companionship and emotional support
- Activity planning
- Customer service
- Problem-solving skills
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Staff management
- Listening skills
- Staff supervision
- Performance improvement
- Accurate money handling
- Hospitality services
- Training and mentoring
- Effective planning
- Relationship building and management
- Goals and performance
- Staff coaching and training
- Team building and motivation
- Decision-making
- Goal setting and achievement
- Scheduling and Time-tracking
- Delegation and supervision
- Flexible work schedule
- Departmental procedures
- Basic mathematics
Certification
- CNA
- CPI
- CPR and AED certified
Timeline
CNA
Jonesboro Human Development Center
06.2024 - Current
Front End Supervisor
Walmart Neighborhood Market
10.2022 - 04.2024
Cashier
Walmart Neighborhood Market
09.2021 - 10.2022
Pre-Health Professions - Nursing
Arkansas State University Newport
Jonesboro High School
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