Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Trinity Schwind

Mount Hope

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged strong organization and client communication skills at Companion Animal Hospital. Excelled in patient care and team training, significantly improving service delivery. My background in diverse roles showcases a quick learning ability and a commitment to excellence in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

Wichita Piercing Company
08.2024 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with piercing recommendations and knowledgeably answering questions about jewelry and pricing.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.

Veterinary Assistant

Companion Animal Hospital
06.2020 - 08.2024
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.

Expo Runner

The Barn
07.2017 - 04.2020
  • Served food at proper temperature to meet safety standards.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.

Education

Veterinary Office Assistant Technical Certificate - Veterinary Science

Colby Community College
Colby, KS
05-2021

High School Diploma -

Insight School of Kansas
Olathe, KS
12-2018

Skills

  • Client communication
  • Quick learner
  • Strong organization
  • Appointment scheduling
  • Medication administration
  • Patient restraint
  • Handling complaints
  • Euthanasia assistance
  • Restocking supplies
  • Vaccine administration
  • Sales experience
  • First aid training

Certification

  • Fear Free
  • Adult First Aid/CPR/AED Online - American Red Cross
  • Bloodborne Pathogen Training - American Red Cross

Languages

English
Full Professional

Timeline

Front of House Staff Member

Wichita Piercing Company
08.2024 - Current

Veterinary Assistant

Companion Animal Hospital
06.2020 - 08.2024

Expo Runner

The Barn
07.2017 - 04.2020

Veterinary Office Assistant Technical Certificate - Veterinary Science

Colby Community College

High School Diploma -

Insight School of Kansas

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Trinity Schwind