Trinity Shears
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Greet guests as they arrive, check them in, and provide them with information about the hotel's amenities, services, and policies
- Handle guest reservations, including booking, modifying, and canceling reservations accurately and efficiently.
- Process guest arrivals and departures promptly, ensuring all necessary paperwork is completed and accurate.
- Collect payments for room charges, deposits, and other fees, as well as handling cash, credit card transactions, and maintaining a balanced cash drawer.
- Provide exceptional customer service by addressing guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction throughout their stay.
- Answer phone calls and respond to emails promptly and courteously, providing information, taking messages, and transferring calls as necessary.
- Perform various administrative duties such as filing, data entry, and maintaining guest records accurately and confidentially.
- Monitor the lobby and entrance area for suspicious activity, ensure the safety and security of guests and their belongings, and follow hotel procedures in case of emergencies.
- Manage multiple tasks efficiently, prioritize workload effectively, and maintain composure during busy periods to ensure smooth front desk operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Kroger
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operates POS system to ring up purchases and refund items.
- Maintains clean registers and front of store at all times.
- Delivers comprehensive training sessions for new employees, ensuring a smooth onboarding process.
- Assist in loading and unloading groceries.
-
Crew Member
Chic-Fil-A
07.2021 - 11.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Process cash transactions quickly and accurately.
- Demonstrate exceptional customer service skills by talking and preparing orders in a fast-paced environment.
- Adapted to various roles, including cashier, drive-thru, and kitchen, showcasing versatility and flexibility.
-
Education
Bachelor of Science - Biomedical Sciences
Old Dominion University
Norfolk, VA05.2027
High School Diploma -
Smithfield High School
Smithfield, VA06.2023
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Listening Skills
- Accuracy
- Attentive
- Adaptability
- Critical thinking
- Planning and organizational skills
Timeline
Front Desk Agent
Springhill Suites By Marriott
11.2023 - Current
Cashier
Kroger
08.2022 - Current
Crew Member
Chic-Fil-A
07.2021 - 11.2021
Bachelor of Science - Biomedical Sciences
Old Dominion University
High School Diploma -
Smithfield High School
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