Trinity Short
Streetsboro,OH
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Brown Derby
01.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess
Twin Lakes Tavern (Shannon Zemba)
06.2020 - 07.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Assisted customers with delivering orders, carrying additional trays, and helping dish-out items.
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout assigned shift.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OH05.2023
Skills
- Adaptable and Flexible
- Cool Under Pressure
- Guest Accommodations
- Courteous Phone Demeanor
- Warm and Friendly
- Age Verification
- Complex Problem-Solving
- Workflow Coordination
Timeline
Waitress
Brown Derby
01.2021 - Current
Hostess
Twin Lakes Tavern (Shannon Zemba)
06.2020 - 07.2021
High School Diploma -
Streetsboro High School
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