Trinity Shovan
University Place
Summary
Adaptable and detail-oriented individual with experience in customer service and property management. Strong skills in task prioritization and conflict resolution, ready to leverage expertise to support operational excellence and enhance customer and tenant satisfaction. Committed to fostering positive relationships and efficient operations.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Server
Farrell's Wood Fire Pizza
DuPont
07.2021 - Current
- Delivered prompt, courteous service to enhance customer dining experiences.
- Managed customer complaints effectively to ensure satisfactory resolutions.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Upsold menu items to increase revenue while enhancing guest experiences.
- Maintained cleanliness of dining area and adhered to sanitation protocols.
- Trained new team members on service standards and restaurant procedures.
- Processed orders efficiently using point-of-sale system for accuracy.
- Coordinated with management to successfully execute special events and promotions.
Leasing Specialist
Avenue5residential
Olympia
07.2023 - 03.2024
- Managed tenant inquiries to boost satisfaction and retention rates.
- Coordinated property showings, emphasizing key features to attract prospective tenants.
- Facilitated communication between tenants and maintenance teams to resolve issues promptly.
- Conducted move-in orientations, highlighting community amenities for new tenants.
- Processed lease documentation to ensure compliance with company policies.
- Evaluated tenant applications against established criteria for approval.
- Advertised vacant units through multiple marketing channels to maximize visibility.
- Settled tenant conflicts using persuasive communication skills and knowledge of leasing agreements.
Assistant Teacher
Boys and Girls Club
Bellingham
02.2023 - 08.2023
- Prepared educational resources and materials for lesson support.
- Facilitated small group discussions to boost student engagement and subject comprehension.
- Organized classroom supplies for easy access by students and teachers.
- Monitored student behavior to promote a respectful and supportive learning atmosphere.
- Encouraged teamwork through collaborative projects and group learning experiences.
- Provided individualized support for diverse learning needs, adapting strategies as necessary.
- Implemented routines to enhance organization and efficiency during daily activities.
- Maintained a safe and orderly environment conducive to learning.
Education
High School Diploma -
Steilacoom High School
Steilacoom, WA06-2022
Psychology
Western Washington University
Bellingham, WASkills
- Order processing and compliance assurance
- Customer satisfaction and relations
- Conflict resolution and effective communication
- Team collaboration and training coordination
- Attention to detail and quality control
- Responsible beverage service and food handling
- Point of sale system operations
- Dining customer service and workflow optimization
- Task prioritization and time management
- Calm demeanor and interpersonal relations
- Basic mathematics
- Creative problem solving
- Fair housing policies
- Telephone and email etiquette
- Lease processing
- Property tours and inspections
Certification
CPR/AED & 1st aid, Red Cross
Timeline
Leasing Specialist
Avenue5residential
07.2023 - 03.2024
Assistant Teacher
Boys and Girls Club
02.2023 - 08.2023
Server
Farrell's Wood Fire Pizza
07.2021 - Current
High School Diploma -
Steilacoom High School
Psychology
Western Washington University