Trinity Shult
Phoenix,MD
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Sales Associate/Sales Coordinator/Receptionist
Zen Leaf
06.2023 - 12.2023
- Facilitated communication and collaboration between departments to help business function smoothly.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed MCA protocols and HIPPA, to maintain a smooth and safe work environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Confirmed appointments, communicated with clients, and updated client records.
Server
Colonial Oaks Assisted Living And Memory Care
09.2022 - 05.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Dietary Aide
Palmilla Senior Living
06.2022 - 09.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Reported and documented resident changes in consumption or behaviors.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Office Assistant
Vista Management LLC
06.2020 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Server Shift Leader
Dennys Restaurant
04.2020 - 03.2022
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
Server
Petro TA
07.2017 - 04.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Arts - Psychology
Eastern New Mexico University
Portales, NM05.2026
High School Diploma -
Grants High School
Grants, NM05.2019
Skills
- Product Sales
- Customer Needs Assessment
- High-Volume Dining
- Special Dietary Requirements
- Managing Extras
- Cash Register Operations
- Document Control
- Business Operations Understanding
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Verbal/Written Communication
Timeline
Sales Associate/Sales Coordinator/Receptionist
Zen Leaf
06.2023 - 12.2023
Server
Colonial Oaks Assisted Living And Memory Care
09.2022 - 05.2023
Dietary Aide
Palmilla Senior Living
06.2022 - 09.2022
Office Assistant
Vista Management LLC
06.2020 - 05.2021
Server Shift Leader
Dennys Restaurant
04.2020 - 03.2022
Server
Petro TA
07.2017 - 04.2019
Associate of Arts - Psychology
Eastern New Mexico University
High School Diploma -
Grants High School
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