Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trinity Shumate

Pensacola,FL

Summary

Dynamic and results-oriented professional with a proven track record at Nowak Enterprise, adept in team leadership and problem-solving. Excelled in enhancing operational efficiency and customer satisfaction through strategic planning and safety procedures compliance. Skilled in aircraft marshalling and fostering high-performance cultures, significantly contributing to organizational growth. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 2 years of aviation experience.

Overview

6
6
years of professional experience

Work History

Ramp Agent

Unifi
03.2022 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Deiced aircraft before takeoff for safety during inclement weather.

Corporate Sales Executive

Nowak Enterprise
02.2021 - 03.2022
  • Forged lasting relationships with key stakeholders including investors, analysts, media representatives, and community leaders to maintain positive brand image.
  • Revitalized underperforming departments through leadership changes, process improvements, and targeted goal-setting initiatives.
  • Optimized resource allocation by analyzing departmental needs, prioritizing projects based on potential impact, and reallocating resources accordingly.
  • Boosted employee productivity through the adoption of remote work policies, flexible scheduling options, and investments in digital collaboration tools.
  • Established strong partnerships with external vendors, optimizing supply chain efficiency and reducing material costs.
  • Fostered a high-performance culture within the organization by setting ambitious yet achievable targets, recognizing top performers, and providing continuous feedback for improvement.
  • Elevated customer satisfaction by implementing quality control measures, streamlining product development processes, and enhancing after-sales support services.

Assistant Manager

Nowak Enterprise
07.2020 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Crew Member

Nowak Enterprise
04.2019 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

GED -

George Stone Technical College
Pensacola, FL
05-2022

Skills

  • Problem-Solving
  • Loading and unloading
  • Ramp service
  • Aircraft Marshalling
  • Heavy Lifting
  • Safety Procedures Compliance
  • Safety Procedures
  • Aircraft Tug Operation
  • Customer Service
  • Marshaling aircraft
  • Team Leadership
  • Pushback and towing
  • Crew assistance
  • Load Planning Communication
  • Vehicle operation
  • Flexible Schedule
  • Dependable and Responsible
  • Ground Support Services
  • Airfield Safety Regulations
  • Aviation regulations
  • Weight/balance loading
  • Inclement Weather Tolerance

Timeline

Ramp Agent

Unifi
03.2022 - Current

Corporate Sales Executive

Nowak Enterprise
02.2021 - 03.2022

Assistant Manager

Nowak Enterprise
07.2020 - 02.2021

Crew Member

Nowak Enterprise
04.2019 - 07.2020

GED -

George Stone Technical College

Similar Profiles

CREATE PROFILE
Trinity Shumate