Trinity Sio

• Processed cash and credit transactions efficiently, ensuring accurate financial handling.
• Managed customer inquiries and resolved issues promptly to enhance guest experience.
• Assisted in maintaining facility cleanliness and organization to meet operational standards.
• Utilized point-of-sale systems for transaction processing and inventory management.
• Collaborated with team members to support events and daily operations effectively.
• Monitored cash register operations, balancing receipts with daily sales accurately.
• Provided information about facility services, programs, and schedules to patrons.
• Trained new staff on front desk procedures and customer service expectations.
• Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
• Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
• Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
• Participated in staff meetings to share feedback on front desk operations and collaborate on improvements where necessary.
• Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
• Provided exceptional customer service by going above-and-beyond when handling unique guest requests or addressing concerns promptly.
• Collaborated with other team members to maintain seamless front desk operations during peak hours and special events.
• Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
• Enforced policies and procedures to increase efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Delivered exceptional customer service to ensure a positive dining experience.
• Operated kitchen equipment efficiently while adhering to safety protocols.
• Collaborated with team members to maintain cleanliness and organization in work areas.
• Assisted in training new employees on food preparation standards and procedures.
• Managed inventory by restocking supplies and minimizing waste effectively.
• Processed customer orders accurately, ensuring timely service during peak hours.
• Resolved customer complaints promptly, enhancing overall satisfaction ratings.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Although this was my very first job, I did indeed learn and gain more skills by being in the fast food industry. It helped a lot with cash handling, being under pressure, and overall customer service.