Trinity Smalley
Wabash,IN
Summary
Efficient Cleaner recognized for high productivity and ability to complete tasks swiftly with precision. Specialize in sanitization, waste disposal, and space organization, ensuring clean and welcoming environments. Excel in time management, problem-solving, and adaptability, employing these soft skills to meet and exceed workplace standards consistently.
Overview
4
4
years of professional experience
Work History
Cleaner
Team MJV
Wabash, IN
05.2024 - Current
- Emptied wastebaskets and replaced liners.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Emptied trash cans and replaced liners as needed.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Polished furniture to remove dust and dirt buildup.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed company uniform, performance and security policies with every job.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Dusted furniture, machines or equipment.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Monitored building security and safety by locking doors or avoiding hazards.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Cashier
CVS Pharmacy
Wabash, IN
10.2023 - 04.2024
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Housekeeper
Hampton Inn By Hilton
Wabash, IN
06.2023 - 10.2023
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Scrubbed kitchen appliances, countertops and fixtures.
- Organized closets with hangers for guests' clothing items.
- Responded to requests from guests regarding housekeeping needs.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Ensured that all health standards were met during cleaning operations.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Provided information about hotel services upon request from guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained and organized cleaning supplies stock.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected furniture for damage or stains in between guest stays.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Reported damage or theft of hotel property to management.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Sorted and counted linens and organized in storage areas.
- Communicated with customers about requests for additional supplies or cleaning services.
Cashier
Walmart
Wabash, IN
03.2022 - 05.2022
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to social distancing protocols and wore mask or face shield.
- Built and maintained productive relationships with employees.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
Online Grocery Associate
Walmart
Wabash, IN
05.2020 - 08.2020
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Researched products and pricing to ensure accuracy of orders.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Asked store associates for help locating missing products.
- Secured and stored items until customer pickup.
- Used Point-of-Sale system to locate product to be more efficient.
- Used Point-of-Sale system to dispense and confirm order pick up.
Education
High School Diploma -
White's Junior/Senior High School
Wabash, IN06-2022
Skills
- Complex Problem-Solving
- Customer Service
- Exceptional time management
- Diligent
- Health and safety compliance
- Money Handling
- Hazardous Material Handling
- Quality Assurance
References
References available upon request.
Timeline
Cleaner
Team MJV
05.2024 - Current
Cashier
CVS Pharmacy
10.2023 - 04.2024
Housekeeper
Hampton Inn By Hilton
06.2023 - 10.2023
Cashier
Walmart
03.2022 - 05.2022
Online Grocery Associate
Walmart
05.2020 - 08.2020
High School Diploma -
White's Junior/Senior High School
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