Trinity Smerage
Store Manager
Indianapolis,IN
Summary
Store manager with strong communication and problem-solving skills, enhancing team dynamics and operational efficiency. Demonstrated expertise in retail operations, including inventory management, banking, scheduling, and merchandising, consistently meeting performance targets. Focused on staff training and customer service, driving significant operational success.
Overview
9
9
years of professional experience
Work History
Store Manager
Aveda
Indianapolis, Indiana
03.2025 - Current
- Maintained accurate records of employee performance reviews and delivered corrective feedback.
- Evaluated store performance and implemented improvement plans based on feedback.
- Created weekly work schedules to ensure optimal floor coverage within fiscal guidelines.
- Trained and mentored associates on daily tasks and company procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained accurate records of all project-related activities, tasks and deadlines.
- Monitored inventory levels and placed orders to maintain stock availability.
- Prepared monthly reports tracking sales figures, expenses, and profits.
- Established customer service standards and ensured staff compliance through monitoring.
- Created and directed in store, virtual, and collaborative events to grow customer base.
- Collaborated with marketing teams to create promotional materials for events.
- Created and managed filing systems for easy access to records and documents.
Key Holder Supervisor
Aveda
Indianapolis, Indiana
02.2022 - 03.2025
- Implemented loss prevention strategies to safeguard against theft and fraud.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Increased customer loyalty through targeted retention initiatives.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Ensured a secure store environment for customers and staff.
- Conducted daily cash management activities, including audits and deposits.
- Monitored sales data for precise inventory control.
- Partnered with leadership team to gain insights into management practices.
- Fostered a service-driven culture, enhancing customer satisfaction and loyalty.
Sales Associate
Aveda
Indianapolis, IN
10.2021 - 02.2022
- Achieved sales goals through customer engagement and exceptional service delivery.
- Cultivated strong client relationships, enhancing retention rates.
- Addressed customer inquiries by thoroughly investigating issues and providing accurate information.
- Leveraged product knowledge to maximize sales volume and transaction values.
- Designed promotional displays that boosted merchandise visibility.
- Ensured strict adherence to company policies and procedures.
- Maintained a safe and secure store environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Sally's Beauty Supply
Indianapolis, IN
09.2020 - 11.2021
- Met daily sales objectives by supporting teammates with processing tasks.
- Executed floor moves and maintained displays to ensure organized sales areas.
- Cultivated customer trust through personal engagement and relationship-building.
- Managed returns, exchanges, and refunds per established policies.
- Completed cashier functions using a point-of-sale system.
- Assisted customers in product discovery and provided expert advice.
- Tracked inventory levels through regular audits for stock management.
- Answered phone inquiries to share details about store services and merchandise.
- Trained new team members in cash register operation, stock procedures, and customer services.
Style Advisor
Justice Tween Brands
Carmel, Indiana
07.2016 - 08.2020
- Advised customers on current fashion trends to enhance personal style choices.
- Assisted customers with product selection, including sizing and styling recommendations.
- Organized merchandise displays to effectively showcase products and attract attention.
- Fulfilled online orders by efficiently packing and shipping items to customers.
- Recommended additional purchases tailored to customer preferences and interests.
- Maintained a clean and organized sales floor to improve shopping experience.
- Managed inventory levels, ensuring optimal stock availability through regular replenishment.
- Processed returns, exchanges, and refunds following established company policies.
- Processed transactions using a POS system, accurately recording purchases and payments.
Sales Associate
Five Below
Carmel, IN
05.2017 - 03.2020
- Executed floor moves, merchandising, and display maintenance to ensure organized sales areas.
- Delivered exceptional customer service through direct engagement with customers.
- Assisted customers in locating products, responding to inquiries, and providing product recommendations.
- Processed returns, exchanges, and refunds in compliance with company policies.
- Completed daily recovery tasks to maintain cleanliness and optimize productivity.
- Received product shipments and arranged displays on retail shelves promptly.
- Performed cashier duties including payment processing, issuing receipts, and managing change.
- Answered incoming calls to relay information about store offerings and services.
Education
Data Analyst Certification - Data Analytics
Coursera
Indianapolis, IN01-2025
Cosmetology License - Cosmetology
Aveda Fredrics Institute
Carmel, IN01-2022
High School Diploma -
Carmel High School
Carmel, IN05-2018
Some College (No Degree) - Psychology
Ball State University
Muncie, INSkills
- Customer relationship management
- Sales strategy development
- Data entry accuracy
- Performance tracking
- Store operations oversight
- Employee supervision and motivation
- Multitasking and organization
- Budgeting and cost control
- Payroll management
- Friendly and positive
- Strategic thinker
References
References available upon request.
Timeline
Store Manager
Aveda
03.2025 - Current
Key Holder Supervisor
Aveda
02.2022 - 03.2025
Sales Associate
Aveda
10.2021 - 02.2022
Sales Associate
Sally's Beauty Supply
09.2020 - 11.2021
Sales Associate
Five Below
05.2017 - 03.2020
Style Advisor
Justice Tween Brands
07.2016 - 08.2020
Data Analyst Certification - Data Analytics
Coursera
Cosmetology License - Cosmetology
Aveda Fredrics Institute
High School Diploma -
Carmel High School
Some College (No Degree) - Psychology
Ball State University
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