Trinity Smith
Oakland,TN
Summary
Dynamic professional with a proven track record at American Income Life, excelling in customer service and Microsoft Office Suite. Expert in building relationships and streamlining document preparation, achieving increased customer satisfaction and repeat business. Skilled in policy analysis and client prospecting, demonstrating exceptional communication skills and a knack for event coordination.
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Insurance Producer
American Income Life
12.2023 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Achieved repeat business and referrals through personalized services.
- Customized insurance policies to meet the specific needs and financial goals of clients.
Customer Care Representative
Elevance Health
04.2025 - 07.2025
- Resolve complaints, process orders, and provide information about an organization's products and services
- Navigated multiple computer systems and applications to find information.
Executive Administrative Assistant
Hampton Roads Community Action Program
09.2024 - 01.2025
- Coordinate events, meetings, and conferences, including logistics, catering, and attendee coordination
- Assist in preparation of reports, presentations, and other business documents
- Organize and maintain filing systems for both physical and electronic documents
Logisitics Account Executive
Total Quality Logistics
05.2023 - 12.2023
- Managed and build customer relationships and provided exceptional service to ensure a customer satisfaction
- Increased repeat business using great customer service, problem-solving and conflict resolution skills
Consumer Relations Representative
UAR
11.2022 - 05.2023
- Facilitated effective communication between customers and other departments within the organization
- Answered inbound customer inquiries via phone, email and live chat
- Researched and resolved customer complaints to ensure satisfaction
Education
High School Diploma -
White Station High School
Memphis, TN01.2021
Skills
- Office Management
- Microsoft Office Suite
- Customer service
- Building Relationships
- Document Preparation and Filing
- Communication and Interpersonal Skills
- Calendar and Schedule Management
- Travel planning
- File management
- Event coordination
- Policy analysis
- Prospecting clients
Certification
- Life Insurance Producer, TN.
- Life Insurance Producer, VA.
Languages
English
Native or Bilingual
Timeline
Customer Care Representative
Elevance Health
04.2025 - 07.2025
Executive Administrative Assistant
Hampton Roads Community Action Program
09.2024 - 01.2025
Life Insurance Producer
American Income Life
12.2023 - Current
Logisitics Account Executive
Total Quality Logistics
05.2023 - 12.2023
Consumer Relations Representative
UAR
11.2022 - 05.2023
High School Diploma -
White Station High School
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