Summary
Overview
Work History
Education
Skills
References
Affiliations
Accomplishments
Certification
Timeline
Generic

Trinity Smitherman

Richardson,Texas

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

ATHLETIC PARTNERS USA
Dallas, TX
01.2022 - 01.2023
  • Demonstrated excellent communication and problem-solving skills while working remotely to assist customers with inquiries and issues.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Mentored junior team members and managed employee relationships.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Prevented key account losses by researching discrepancies and correcting problems.

Customer Service Representative

WYNDHAM DFW HOTEL
Irving, TX
11.2020 - 01.2022
  • Managed front desk operations, including guest check-ins, check-outs, and payment processing.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Customer Service Representative

Laquinta Inn and Suites
Dallas, TX
01.2019 - 12.2019
  • Provided exceptional customer service to hotel guests, addressing inquiries, resolving issues, and ensuring guest satisfaction.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Sales Associate

Finish Line, Firewheel Town Center
  • Performed sales and customer service responsibilities.

  • Assessed customer needs to provide assistance and information on product features.
  • Demonstrated product features and benefits for customers' needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.

Education

Graduated -

Berkner High School
01.2018

University Of Science And Arts Of Oklahoma

Renaissance Christian University

Skills

  • Professional skills
  • Customer Service skills
  • Computer software skills
  • Organization skills
  • Communication skills
  • Problem Solving skills
  • Quick typing skills
  • Time management skills
  • Multi tasking skills
  • Data Entry
  • Call Management
  • Inbound and Outbound Calling
  • Data Collection
  • Complaint Resolution
  • Appointment Scheduling
  • Administrative Support
  • High-Energy Attitude

References

  • Donni Crosby, Former employer, 972-965-9150
  • Lexus Curtis, Colleague, 972-567-6020
  • Ruby Starling, Mentor/ Counselor, 903-613-6782
  • LaNecion Williams, Colleague, 214-984-0899

Affiliations

  • skills coach

Accomplishments

  • leadership award

Certification

  • cpr certified
  • first aid certified

Timeline

Remote Customer Service Representative

ATHLETIC PARTNERS USA
01.2022 - 01.2023

Customer Service Representative

WYNDHAM DFW HOTEL
11.2020 - 01.2022

Customer Service Representative

Laquinta Inn and Suites
01.2019 - 12.2019

Sales Associate

Finish Line, Firewheel Town Center

Graduated -

Berkner High School

University Of Science And Arts Of Oklahoma

Renaissance Christian University

Similar Profiles

CREATE PROFILE
Trinity Smitherman