Trinity Smullin
Amarillo,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Home Depot
05.2022 - Current
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Assisted customers in making informed purchase choices and selecting products.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Salon Front Desk Receptionist
The Studio
01.2022 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist
Comfort Inn & Suites
05.2020 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Barista
Starbucks
07.2018 - 04.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Hutto High School
Hutto, TX06.2020
Skills
- Customer Data Confidentiality
- Safe Work Practices
- Calm and Professional Under Pressure
- Collaborative Environments
- Guest Satisfaction
- Complaint Escalation
- Merchandise Orders and Exchanges
- Product Knowledge
- Telephone Reception
- Customer Service
- Product Merchandising
- Customer Account Management
Timeline
Customer Service Associate
Home Depot
05.2022 - Current
Salon Front Desk Receptionist
The Studio
01.2022 - 06.2022
Front Desk Receptionist
Comfort Inn & Suites
05.2020 - 12.2021
Barista
Starbucks
07.2018 - 04.2020
High School Diploma -
Hutto High School
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