Trinity Terry

• Assisted clients with daily living activities.
• Developed individualized care plans to address specific client needs and preferences.
• Monitored client health status, reporting changes to healthcare professionals promptly
• Coordinated medication administration, which can vary between 2-8 different medications, ensures adherence to prescribed schedules.
• I would also handle all her medical and legal phone calls, which were about 3-5 times a week.

• Handled all phone calls, which varied between 5-30 a day, and along with sending emails, which varied between 30-50 an office day
• Implemented a new filing system for over 400 patient files, improving document retrieval speed and reducing clutter in the reception area.
• Handled cash and credit transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. Which included filing, signing in patients, handling payments, sending emails, and answering phone calls.
• I used a couple online portals which allowed me to have access the patients profiles and diagnoses, as well as all of their medical histories, to ensure they got the best, highest quality care we can provide, and so the doctor could have it on record of what the history was for lawyers and insurance companies. The following websites were Chirotouch, NextMD, and ChiroHD

Pet Care

• Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
• Support the training of new hires, sharing knowledge and expertise on the proper knowledge of the different functions effectively.
• Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
• Assisted in managing financial transactions accurately while maintaining organized records of all services provided.

Cashier

• Processed customer transactions efficiently using point-of-sale systems.
• Trained new team members on register operation and customer interaction protocols.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.