Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
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Trinity Tyson

Mechanicsville,VA

Summary

Dedicated Customer Service Specialist with a proven ability to prioritize and multitask effectively in fast-paced environments. Strong commitment to teamwork, consistently contributing to the achievement of personal and business objectives. Recognized for adeptly managing escalated customer support issues while exhibiting quick adaptability to diverse situations. Passionate about delivering exceptional service and fostering positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Rva Vape Store
09.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • performed opening and closing procedures.
  • ensuring compliance with all state and federal regulations.

DSP/Med Tech

Sevita - Good Neighbor
02.2023 - 09.2024
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.

Direct Agent/Sales Rep

Verizon-Victra
05.2022 - 02.2023
  • Key Holder- opened and closed at location
  • Responsible for Inventory and Banking at location
  • Acquired and retained customers by providing excellent service
  • Demonstrated and explained merchandise selecting and suggesting options suitable for the customer's needs.
  • Balanced daily monies and made deposits
  • Assisted with customer escalations and disputes to resolve the customer's issues

Customer Service Associate

Target Department Store
10.2021 - 03.2022
  • Processed credit card, EBT and gift card payments in electronic computer systems
  • Counted tills at end of shift to balance and reconcile register, reflecting financial discrepancies-refunds
  • Redeemed coupons and cross sold products to maintain customer satisfaction levels
  • Returned items, noting details in company database and placed returned merchandise in bins for restocking
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Maintained cleanliness and presentation of stock room and production floor

Resident Advocate

Chancellor's Village
01.2021 - 11.2021
  • Responded to needs and concerns of residents and visitors
  • Enforced state and federal regulations as well as company policies and procedures for strict compliance
  • Monitored daily performance and patient outcomes, maintained quality assurance
  • Documented observations of mental and physical health and reported updates to Sr. Staff
  • Set up tables and counters to prepare dining and serving areas
  • Retrieved and prepared orders from kitchen areas and promptly delivered to guests
  • Resolved patient concerns with friendly and knowledgeable service
  • Developed strong and lasting resident relationships

Education

High School - Business Courses

Courtland High School
Fredericksburg, VA
05-2022

Skills

  • Typed 60 wpm
  • Ms Office
  • Team player
  • Excellent time management skills
  • Conflict Management
  • Calm and Professional Under Pressure
  • Multitasking and Prioritize
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Upselling products and Services
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Goal setting
  • Task delegation
  • Performance management
  • Sales techniques
  • Clear communication
  • Safety procedures
  • Data analysis
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking Abilities
  • Organizational skills
  • Active listening

Activities

  • Reading
  • Art
  • Yoga
  • Herbalism
  • Travel

Certification

  • CPR certification
  • Therapeutic options training certification
  • Medication Aid certification

Timeline

Manager

Rva Vape Store
09.2024 - Current

DSP/Med Tech

Sevita - Good Neighbor
02.2023 - 09.2024

Direct Agent/Sales Rep

Verizon-Victra
05.2022 - 02.2023

Customer Service Associate

Target Department Store
10.2021 - 03.2022

Resident Advocate

Chancellor's Village
01.2021 - 11.2021

High School - Business Courses

Courtland High School

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