Trinity Vasquez
San Antonio
Summary
Resourceful professional with experience as a Licensed Insurance Agent and Team Leader, supervising teams of up to 30 associates. Skilled in customer service, client retention, and personalized insurance solutions. Proven ability to manage high-volume environments, resolve issues efficiently, and implement process improvements to enhance team performance and customer satisfaction.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Advisor
VXI Global Solutions
Remote
07.2026 - Current
- Reviewed inventory levels to confirm item availability and assist customers with completing orders.
- Gathered and delivered product information for customer inquiries.
- Monitored progress against metrics and completed required tasks to maintain targets.
- Facilitated daily goal-focused meetings to support team alignment and operational cadence.
Licensed Insurance Agent
TELEPERFORMANCE
Remote
05.2025 - 12.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance customer satisfaction
- Analyzed client needs and recommended coverage options to improve client retention and ensure comprehensive protection
- Provided personalized insurance solutions tailored to specific client needs to build and maintain strong relationships
- Worked remotely to support team operations
Retention Specialist
Spectrum
San Antonio, TX
08.2024 - 03.2025
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, contributing to high customer satisfaction
- Enhanced customer support by leveraging in-depth product knowledge to assist with questions and concerns, improving customer experience
- Met or exceeded response time goals while managing high volume of incoming calls and emails, ensuring timely customer interactions
Team Leader
AVANZAR INTERIOR TECHNOLOGIES
San Antonio, TX
03.2020 - 01.2024
- Monitored team progress and provided regular feedback to enhance performance and foster continuous improvement
- Developed and implemented standard operating procedures for efficient receiving, inspecting, and restocking of returned merchandise
- Trained new hires on proper handling and storage techniques to minimize product damage during return process
- Reduced product damage by training new hires on proper handling and storage techniques during the return process
Education
High school diploma - General Studies
John F. Kennedy High School
San Antonio06-2019
Skills
- Customer engagement
- Call center experience
- Response time improvement
- Insurance sales
- Team management
- Customer retention
- Product knowledge
- Customer support team management
- Customer support optimization
- High-volume support
- Communication skills
Certification
- Property & Casualty License
- Driver's License
Languages
English
Timeline
Customer Service Advisor
VXI Global Solutions
07.2026 - Current
Licensed Insurance Agent
TELEPERFORMANCE
05.2025 - 12.2025
Retention Specialist
Spectrum
08.2024 - 03.2025
Team Leader
AVANZAR INTERIOR TECHNOLOGIES
03.2020 - 01.2024
High school diploma - General Studies
John F. Kennedy High School