Trinity Velicer
Seattle
Summary
Dedicated and experienced manager with a strong background in customer service and team leadership, seeking a job position where I can utilize my skills to enhance customer experiences and drive team success. Skilled in tech, including Blender and Photoshop, ensuring operational excellence and innovative solutions. Welcoming Front Desk Associate with almost 4 years of experience. Successful at multitasking and bookkeeping.
Overview
4
4
years of professional experience
Work History
Manager /Front Desk Associate
Big O Cleaners LLC
400 S Parrott Ave, Okeechobee, FL 34974
10.2020 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes.
- Recruited, interviewed and hired employees to maintain an effective team.
- Oversaw daily operations to ensure store tasks were completed efficiently.
- Motivated and engaged employees to foster a positive work environment.
- Developed strong relationships with staff and customers to enhance satisfaction.
- Monitored employee hours and managed schedules for optimal staffing.
- Handled customer interactions with a friendly demeanor, ensuring a welcoming atmosphere.
- Processed payments and managed financial transactions accurately.
- Assisted customers with their orders, maintaining a focus on service quality.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Answered customer telephone calls promptly and appropriately handled needs.
- Trained new staff members
- Collected fees, and payments.
Education
High School Diploma -
WiloStar3D Academy
Bonita Springs, FL05-2022
Skills
- Team Leadership
- Verbal and written communication
- Problem Solving
- Excellent Communication
- Time Management
- Outstanding Customer Service
- Conflict Resolution
- Quick Learner
- Strong Management Abilities
- Loyalty and Commitment
- Tech-Savvy and Proficient with Electronics
- Experienced with software including Blender, CAD, Unity, Photoshop, and various online tools
Additional Information
Well-traveled, having visited 47 different states and 6 countries, which enhances cultural awareness and customer relations.
Timeline
Manager /Front Desk Associate
Big O Cleaners LLC
10.2020 - 04.2024
High School Diploma -
WiloStar3D Academy